Benjamin Watts Email & Phone Number

Reston, VA, US

Washington, District Of Columbia, United States

• Led a team of 5 Operations Specialists, supporting over 500 stakeholders across 4 geographic regions.
• Managed operational logistics and cross-functional meetings to streamline processes and enhance service delivery for 14 implementation teams.
• Defined and delivered comprehensive key metrics and operational reports, providing leadership with actionable insights into team productivity and efficiency.

Washington, District Of Columbia, United States

• Analyzed performance data to develop key insights and strategies for improving operational efficiency within technical teams.
• Collaborated with cross-functional teams to implement operational programs enhancing team efficiency and customer satisfaction.
• Managed financial data reporting for implementation teams to monitor revenue recognition and facilitate financial forecasting.

Washington D.C. Metro Area

• Coordinated cross-functional meetings and tracked action items to ensure alignment between operational goals and technical strategies.
• Assisted in developing key standard operating procedures (SOPs) to enhance team efficiency.
• Supported the creation of dashboards to monitor performance and track key operational metrics across technical teams.

Washington D.C. Metro Area

• Organized and executed all planning and logistics for up to 200 events per year including meetings, conferences and receptions
• Experienced in managing events from 5-500+ registrants
• Managed and maintained an annual event budget of $500,000
• Maintained a portfolio of vendors/clients, serving as primary point of contact
• Collaborated with vendors to manage and meet client expectations
• Negotiated all space contracts and booked venues, food and beverage, audio-visual equipment, travel arrangements, and entertainment

Washington D.C. Metro Area

• Coordinated with management to organize and implement customer service strategic plans
• Provided customers with quotes, answered queries, and relayed necessary information interdepartmentally
• Performed billing activities including the verification of financial sources and pre-billing assessment
• Processed and recorded customer requests and complaints and prepared monthly reports on customer satisfaction and customer service quality for management
• Answered and responded to customer queries and provided request support
• Assisted customers with product location and assessment

Fairfax, Virginia

• Maintained store staff by selecting, orienting, and training employees.
• Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identified current and future customer requirements by establishing rapport with potential and actual customers and other people in a position to understand service requirements.
• Ensured availability of merchandise and services by approving contracts; maintaining inventories.

Telluride, Colorado

• Oversaw Customer Service, Warehouse Associates, and Cashiers as directed by store owner
• Maintained a fleet of rental skis, snowboards, and mountain bikes
• Helped customers select the right products for their needs in a professional manner while focusing on products that are on-hand.
• Assisted in establishing a daily routine and setting goals and objectives for staff