Ben Barton Email and Phone Number
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A seasoned sales operations leader with a passion for creating remarkable human interactions through the creation and implementation of go-to-market strategies with a substantial return on investment. Building blueprints that pair customer expectations and competitive knowledge with progressive technologies. Fostering a growth culture inspiring employees, breeding loyalty, and driving results. CORE COMPETENCIESCustomer Experience • Digital Transformation • Contact Center Operations • Corporate StrategyGo-To-Market Execution • Team Leadership • Change Management • Software Evangelist • IVRCall Center Operations • Project Management • Systems Integration • Standardization • P&L ManagementKPI Reporting • Product Development Marketing • Process Documentation • Data Analytics • Implementations Market Research • Financial Modeling • C-Level Advisor • Growth Strategy • Contract NegotiationsCreating Buy-In • Product Development • Strategic Partnerships • Collaborative • Strong CommunicatorCross-Functional Leadership • Executive & Customer Presentations • Problem Solver • Relationship Builder Consultative Sales • Technology Strategy • Innovator • Critical Thinker • Metrics Driven • Active Listener Motivator • Tenacious
Pegasystems
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Account ExecutivePegasystems Apr 2024 - PresentCambridge, Ma, Us
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Director, Go-To-Market StrategyPegasystems Jan 2021 - Apr 2024Cambridge, Ma, UsSpearhead a cross-functional team to research, develop, productize and take to market call center technical solutions to fulfill unmet needs for brands such as American Express, Citi Bank, Cigna, the US Census, Anthem, and Express Scripts.Collaborate cross-functionally to continuously evolve and innovate existing business models relative to emerging opportunities, competitive threats, and macro-economic trends.Lead a consistently top-performing business development team, focused on the development and adoption of complex technology infrastructure solutions across varying call center models achieving year-over-year top-line revenue growth.
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Manager, Sc SpecialistPegasystems Dec 2019 - Dec 2020Cambridge, Ma, UsResearch, formulate and present detailed business plans complete with comprehensive go-to-market strategies to key internal stakeholders and executive leadership.Maintain effective lines of communication as a trusted subject matter expert with key partners, suppliers, and industry organizations to understand, influence and effectively prepare the firm for evolving trends in the markets where we seek to compete.
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Solutions Consultant Specialist/Business ConsultantPegasystems May 2015 - Dec 2019Cambridge, Ma, UsEnsure the successful roll-out of new solutions by aligning and driving integrations throughout the value chain including financial models, marketing materials, contract templates, and operational processes, creating a cohesive offering and ensuring consistent adoption throughout the organization.Leveraged as an internal consultant to revitalize and streamline various business units across the firm by applying robust business acumen together with technical expertise.Led strategic account management initiatives to consistently deliver outstanding service and subject matter expertise driving substantial annual growth across the accounts.
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Director Of Contact Center OperationsAltegra Health Nov 2014 - May 2015Weston, Fl, UsPartnered with the executive team to develop a comprehensive sales plan to build the pipeline, close deals, and expand the total addressable market, successfully preparing the company for sale. Monitored the market and competitive landscape to deliver high-quality strategic analyses on an ad hoc basis for the executive team.Led all contact center operations that included 6K customer service representatives to enhance both the agent and customer experience. -
Director, Virtual Solutions & Call Center OperationsBlackfin Square - Collaborative Solutions Feb 2013 - Nov 2014Atlanta, Ga, UsWork with clients to simplify their technology posture to drive revenue through inside sales and business development finishing 2013 at 110% of goal with account growth of $1.2M.Proactively became the subject matter expert and a technical resource presenting tailored solutions to the firm’s highest-profile customers.Developed sales team members, account managers, and sales engineers by sharing best practices, team leadership, and effective consultative sales techniques. -
Senior Consultant, Call Center OperationsHughes Telematics, Inc. (Now Verizon Telematics) Apr 2012 - Feb 2013Atlanta, Ga, Used the Mercedes Benz North America and StateFarm Insurance call centers, successfully introducing Mercedes’ “Concierge” and StateFarm’s “Drive Safe & Save” products.Created innovative sales play and incentive programs launching a new StateFarm initiative driving $500K in monthly revenue.Created all scripting, talk tracks, quality program, process, and procedures for StateFarm.Increased Mercedes sales from $240K a month to over $1M a month. -
Director Call Center OperationsIsta North America Mar 2011 - Apr 2012Led the operations for the largest utility billing provider and multiple energy retailers in North America.Oversaw two call centers located in Alpharetta, GA and Jacksonville, FL improving average service levels from 20% to 80% in 2 months and lowering abandonment rate from 30% to less than 4%, generating an annual savings of $98K.
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Director Call Center OperationsMedquist, Inc. Jul 2008 - Mar 2011 -
Manager Client Technical ServicesSpheris Jul 2008 - Jan 2009Murray, Ut, Us -
Supervisor Customer ServiceVerizon Wireless Oct 2003 - Jun 2008Basking Ridge, Nj, Us
Ben Barton Skills
Ben Barton Education Details
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Rowan UniversityBachelor Of Arts - Ba
Frequently Asked Questions about Ben Barton
What company does Ben Barton work for?
Ben Barton works for Pegasystems
What is Ben Barton's role at the current company?
Ben Barton's current role is Innovative Account Executive | Driving Customer Success with Creative Software Solutions | Musician.
What is Ben Barton's email address?
Ben Barton's email address is ck****@****aol.com
What is Ben Barton's direct phone number?
Ben Barton's direct phone number is +177086*****
What schools did Ben Barton attend?
Ben Barton attended Rowan University.
What are some of Ben Barton's interests?
Ben Barton has interest in Dos Equis (Beer), Rowan University, Dunkin' Donuts, Macys, Hiking In The Alps, Tough Mudder, John Coltrane, Blues, Children, Old Spice.
What skills is Ben Barton known for?
Ben Barton has skills like Call Centers, Management, Process Improvement, Leadership, Crm, Team Building, Strategy, Customer Service, Training, Account Management, Customer Satisfaction, Vendor Management.
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