Ben Kniep Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

 Oversaw day-to-day operations from scheduled techs for installations to service calls and worked with team on open items along with worked directly with contractors, subcontractors, General Contractors, and end users. Received equipment and prep techs with installation information as well as managed inventory and handled Return Merchandise Authorizations (RMA). Managed projects as needed, which could include onsite visits and parts pickup and delivery.  Communicated internally with staff and externally with customers via email, text and phone. Created Zendesk and simPRO tickets and managed the service calls, installations and proper close out. Learned security product lines from Hanwha Wisenet to Axis, CompleteView, Senstar, formerly Aimetis, and RS2 Technologies, LLC, RS2 Level 1 and 2; assisted with programming and end user training as well remote service.

Columbus, Ohio Area

 Handled assigned pre-set sales appointments within the scheduled appointment time frames. Conducted full in-home HVAC product presentation to the consumer and utilized the company's selling process in order to achieve required sit ratios and conversion percentages.

▪ Prospect for customers over the phone and provide logistic services in finding carriers to handle their freight shipments and negotiate prices for full truck load shipments. ▪ Check calls to drivers who are over the road getting accurate locations and ETA’s for delivery, report any possible claims for damage along with scheduling pickups and deliveries. ▪ Assist with providing any special instructions and reschedule deliveries.▪ Coordinate with shippers and receivers on how long and what other processes might be involved with getting loaded or unloaded.

Toledo, Ohio Area

Provide professional, timely and courteous customer service, works in service department at dealerships inspecting windshields for stone chips and notifies customers about the chips.Explains the repair process versus replacement of their windshield and proceeds to sell them on the repair process letting them know it can be done at no additional cost through their insurance.

Downtown Toledo

Consulted by managers on decisions about the workflow process for a high-end service, TopHat Valet Parking, that provided door-to-door valet operations with hospitality doormen and special services.Work in severe weather conditions at times and always keep a positive attitude with customers and team members in order to offer exceptional service.Keep close track of the parking areas to ensure space usage was properly maximized, organize the keys to retrieve them quickly and accurately, and respond immediately to any customer concerns.Manage the flow of traffic and greets arriving and departing customers in a friendly and courteous manner. Cross-trained to fulfill multiple roles including maintenance, special event attendant, full time parking attendant, lot auditor and night closer.

Management And Marketing Department

Coordinate primary data needed for the presentation in the classrooms. Conduct research to analyze and extract relevant information for the professor’s coursework.

Master Of Business Administration (Mba), Double Major: Information Systems/Organizational Leadership, Graduate Student

Activities and Societies: Graduate Assistant: Assisted the Management and Marketing Department for the College of Business and Innovation.

Bachelor Of Business Administration (B.B.A.), Entrepreneurship, Family And Small Business, And Professional Sales

Activities and Societies: College of Business Administration Searles Ambassador President, 02/2010 (Current Organization President.

Education record