Scott Winkel Email & Phone Number

At TCF, I oversaw branch network comprised of 800-1000 employees. I also maintained business growth in retail banking, business banking, and both residential and nonresidential lending in over 125 locations with assets of $7B. As a Regional Director, I managed 10+ direct reports and 1000+ indirect reports. My responsibilities also included the following:* Guided organization through staff reduction and changes by reviewing branch channel and strategically placing associates in the most organizationally impactful role within the branch network. Taking a people-first approach, analyzed and coached employees to help retain 100% of designated top leadership talent.* Visited 3-4 locations a week to interview and mentor management and frontline employee teams and evaluate retraining opportunities, celebrate achievement, and create a culture of accountability. Oversight led to a 30% increase in NPS over a 3-year period and a boost in customer satisfaction rating of 5% annually throughout the branch network.* Facilitated program to build new managers from within the organization and to maintain a cohesive leadership structure. Created a disciplined training and incentive system to promote higher performance and foster professional excellence.* Led management team and senior decision-makers through the overhaul and implementation of a new branch staffing model affecting 2,500+ employees. Evaluated incentive compensation plans, staff placement, and monthly quota goals. Developed a point system to develop frontline teams and create customer-centered service, resulting in a measurable increase of 10% plus in customer satisfaction, 30% increase in employee engagement, and a reduction in employee turnover of over 20%.* Represented executive leadership at various organizational events and served as lead speaker.

As a Regional Manager at TCF, I managed a region of 150 employees and streamlined operations to improve territory sales. Additionally, I led employee development and talent retention and strengthened internal compliance to processes and systems. My responsibilities also included the following:* Guided team to transition from paper-based profiling system to Salesforce and promoted swift adoption of the CRM through training and weekly meetings, achieving an adoption rate of 89% within the first 30 days of all transactions.* Carried out strategies to promote a culture of operational adherence and compliance which led to successful audits and eliminated reports of non-compliance within 6 months of implementation.* Worked with cross-functional team of executive management, human resources and frontline representation to reduce employee turnover. Advised on compensation, incentive plans, onboarding and training processes. Reviewed and provided recommendations on career path options for employees. Improvements were made within budget and company saw an annualized decrease in turnover of 37%.* Designed management and mentorship programs to help new employees, develop talent, and cultivate emerging leaders. These employee programs helped the organization retain over 90% top talent and increased sales made by new managers in the first 3 months.

As a Branch Manager at TCF, I managed 30 associates in four bank locations. I was directly responsible for resolving escalations, directing customer satisfaction initiatives, and cultivating and mentoring leaders in the branch. My other responsibilities include the following: Oversaw diverse team including financial professionals licensed in Series 6, Series 63, and in life insurance. Improved team communications and meetings.* Led advanced training on products and services to frontline employees, producing 17 skilled branch leaders within 3 years.* Drove operational improvements and implemented customer growth strategies, leading to savings and improved profit margins.