Ben Kroll Email & Phone Number

San Jose, California, Us

-Managing Build, Release and Roll of multiple production-bound software branches using Perforce, Jenkins, and CentOS.-Building new complex multi-server environments and installing and setting up the relevant software to create a fully functioning TiVo environment for use in development, qe, and/or ops work.-Designed and managed the implementation of an improved system for vetting, approving and deploying manual actions required by individual changes during deployment in order to minimize and streamline these actions and reduce errors.-Acted as service-side delivery manager on a major project for a large international partner coordinating efforts from development, devops and techops teams to properly document, transition and perform dozens of different procedures and ensure adherence to strict deadlines.-Use of ServiceNow, JIRA, and Bugzilla to manage workflow and schedule tasks.-Configuring partner setups to ensure the partner company's customers get the tailored experience required.-Managing 20 internal CentOS based developer machines using Puppet.-Scripting using Bash and Ansible for various automation tasks.-Maintaining the various servers for a number of development environments.-Addressing bugs and deploying new configurations and RPMs to fix them.

Palo Alto, Ca, Us

DESIGN/DEVELOPMENT• Mobile website design using the DudaMobile and DudaOne tools.• Active in design, testing, troubleshooting, refinement, release and launch of the responsive website building platform DudaOne.• Built hundreds of mobile websites for OpenTable customers which solidified a partnership contract with OpenTable turning those hundreds of sites into a full customer base offering through OpenTable.• Advanced understanding of CSS and HTML.• Excellent understanding of back-end domain and file hosting platforms and website building environments including Wordpress, GoDaddy, 1and1, Weebly, Host Gator, Joomla and Wix. SUPPORT• Troubleshooting and resolving technical support requests via phone, email and Olark chat mediums.• Maintained greater than 90% satisfaction rating of my assistance from customers at all times.• Participated in the interview process for new hires.• Reporting, working on, and eventually resolving top tier issues and bugs with QA and Dev while managing customer expectations and concerns.• Troubleshooting and resolving technical support requests via phone, email and in-browser chat mediums.• Wrote, edited and maintained a large portion of the support knowledge base at support.dudamobile.com and it's white-labeled counterpart including copy and mediaTRAINING• Assisted in training new hires, bringing them up to speed on the tasks required.• Created an internal informational wiki with images, videos, layouts and styles.SALES• Identified proper targets for Hire-a-Pro services.• Initiated, as appropriate, discussions about mobile advertising solutions campaigns (pay-per-click ad campaigns) and the use of company co-op advertising funds.• Created leads on potential resellers through active listening to cues from customers with a high adoption rate.• Experience maintaining ongoing business relationships with power users and resellers.

Oklahoma City, Ok, Us

Seattle, Wa, Us

B.A., Linguistics; Linguistics; Focus On Computer Science, English, And Japanese

Education record