Ben L. Email & Phone Number

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• As a Strategy & Planning Analyst, I am responsible for working closely with multiple leaders across the Optus business to deliver an aligned omni channel experience and will be a thought leader in driving customer.
• Leveraged data analytics to extract actionable insights specific to the retail domain which informed a strategic roadmap for continuous improvement, driving operational efficiency and customer satisfaction.
• Analysed frontline feedback, Net Promoter Score (NPS), and other relevant data sources translating into actionable steps, optimising processes and enhancing overall performance.
• Led comprehensive deep dives into the ~$75 million Retail labor operating expenditure (OPEX), effectively managing workforce allocation across 140 Retail Company-owned stores and 1400 employees while adhering to budget.
• Facilitated time and motion studies, customer observation, and research initiatives, extracting valuable insights to design end-to-end future state processes, improving efficiency and customer experiences.
• Sized and evaluated improvement opportunities based on data-driven criteria, ensuring that resources were allocated effectively to initiatives with the highest impact.

Melbourne, Australia

• WFM has undergone a transformation within Optus, moving into a more modern space with the Dayforce platform. As a Workforce Optimisation Analyst, my role was part of the 2nd Phase project designed to increase.
• Lead the deployment of labour forecasting within our workforce management system, utilizing data-driven models to optimise labor allocation, ensuring alignment to budgetary constraints.
• Developed roster optimisation efforts across approximately 140 company-owned stores. Achieved tangible outcomes, including improved workforce utilisation, strict adherence to labour budgets, reduced overtime costs, and.
• Produced comprehensive workforce management (WFM) reporting that informed critical business functions such as payroll, annual leave and sick leave, driving efficiency and informed decision-making.

Yes Optus Chadstone & Fountain Gate

• Leading a team of 30 staff members in the highest volume store in Australia, the role of Store Manager at Chadstone is one of the most challenging roles within Optus. The role is responsible for the growth of future.
• Successfully guided a team of over 30 individuals to surpass Sales and Customer Experience (CX) Key Performance Indicators (KPIs), leveraging performance metrics and insights to optimise team performance and drive.
• Attracted top talent by implementing effective recruitment strategies. Nurtured emerging leaders and sales consultants, ensuring their growth and alignment with organisational goals.
• Designed and managed personalised development plans for each team member, fostering a culture of continuous personal improvement.
• Strategically planned and executed for critical in-store events, such as key device launches and seasonal retail periods.
• Ensured seamless operations during high-demand periods, optimising workforce utilization, store compliance and inventory management.

Melbourne, Australia

• As a Sales Coach, my role entailed building relationships with all levels of Optus RetailCo – from entry level sales people, Store Managers, Area Managers & key areas of Head Office. This role was newly created and.
• Provided targeted coaching aligned with the Optus Retail Sales strategy, leveraging performance data to tailor coaching approaches for maximum effectiveness.
• Actively elevated sales capability within the retail channel through analysis of sales metrics to identify areas for improvement and optimise performance.
• Recognised coaching opportunities based on individual needs. Developed personalised coaching strategies to enhance selling skills and drive results.
• Regularly provided constructive feedback to enhance performance. Assisted team members in defining and achieving performance objectives.

Hobart/Rosny Park

• Key Responsibilities
• Researching, listing & accurately pricing properties to sell in current market climate
• Development and implementation of marketing plans
• Organising and diarising open homes & private buyer inspections
• Prospecting for new listings
• Final stage negotiations of contracts for the sale of properties

Glenorchy, Tasmania, Australia

• Key Responsibilities
• Researching, listing & accurately pricing properties to sell in current market climate
• Development and implementation of marketing plans
• Organising and diarising open homes & private buyer inspections
• Prospecting for new listings
• Final stage negotiations of contracts for the sale of properties

Hobart, Tasmania, Australia

• Key Responsibilities
• Auditing and reporting of small to large profit and not for profit organisations
• Preparation and interpretation of taxation and financial reports
• Regular preparation of Monthly, Quarterly & Yearly Business Activity Statements
• Planning and implementation of excel worksheets as Audit/Accounting tools
• Developing on-going client relationships

Education record

Year 11-12

Education record