Xiaobin Li Email & Phone Number

Halifax, Nova Scotia, Canada

● Provides real-time support to frontline staff● First point of contact for customer escalations from all channels● Identify process and training gaps through daily interactions with frontline staff● Provide feedback in order to facilitate process improvements● Key feedback channel for customer, market, system and service issues● Take initiative to support continual improvement● Interacts with other departments to resolve customer issues quickly

Halifax, Nova Scotia, Canada

●Assists customers with all aspects of the loyalty programs including balance inquiries and navigation help, to ensure customer satisfaction●Educates customers about program membership benefits to ensure they receive an optimal experience●Responds to emails and calls to troubleshoot customer inquiries regarding their accounts

Montreal, Quebec, Canada

●Maintained and developed customer relationships to increase company market share and maintain customer loyalty●Developed good relationships with classification societies from different countries to gain access to different markets●Accepted and scheduled service orders to ensure inspection services are completed in a timely manner●Provided lifeboat and VDR (Voyage Data Recorder) inspection to ensure ships meet international safety standards

Halifax, Ns

●Provided software training for students and staffs for testing purposes●Provided IT technical support to students and staffs to ensure access to all applicable software for full participation in program●Maintained operating systems and educational softwares to ensure smooth daily operation●Administer iBT TOEFL test to provide a secure testing environment●Established local area networks (LAN) with wireless (WLAN) for lab computers for students to complete testing in a secure manner●Maintained, troubleshooted and administered the use of local area network (LAN) to ensure a safe network

Halifax, Ns

●Troubleshoot technical issues for students and staffs to allow them to participate fully in the program●Developed and maintained the company’s website to ensure user-friendliness by making relevant material easily accessible●Administered and maintained the use of local area network (LAN) by troubleshooting technical issues to ensure daily access for the school

Google Project Management, Project Management

Build a project plan and create a risk management plan to reach project milestones Develop and build high-functioning teams to ensure.

Junior It Analyst Program, Google It Support

Assemble computer components based on customer requirements Install, configure, and troubleshoot: hardware and software components.

Bachelor Of Commerce Degree, Computing And Information System

Introduction to Computer Applications Business Applications Programming Computer Organization Database Programming Web Information Systems.