Xiaobin Li
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Xiaobin Li Email & Phone Number

IT Analyst/Marine Technician at Eastlink
Location: Halifax, Nova Scotia, Canada 5 work roles 3 schools
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Current company
Role
IT Analyst/Marine Technician
Location
Halifax, Nova Scotia, Canada
Company size

Who is Xiaobin Li? Overview

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Quick answer

Xiaobin Li is listed as IT Analyst/Marine Technician at Eastlink, a company with 988 employees, based in Halifax, Nova Scotia, Canada. AeroLeads shows a matched LinkedIn profile for Xiaobin Li.

Xiaobin Li previously worked as Tier 2 Technical Support at Eastlink and Trilingual Customer Loyalty Agent at Blue Ocean Contact Centers. Xiaobin Li holds Google Project Management, Project Management from Npower Canada.

Company email context

Email format at Eastlink

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Eastlink

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Profile bio

About Xiaobin Li

I'm an experienced IT technician who has 3 years of IT support experience and over 14 years of customer service experience.After graduating from Saint Mary’s University with a bachelor degree major in computing and information systems, I worked as a Computer Technical Advisor and Network Technical Advisor where I designed and set up computer labs for 2 TOFEL testing centres and the first MELAB testing centre in Halifax while proving software training and IT support for customers.I spent the last ten years working as a Marine Technician Manager which requires me to maintain customer relationships. During that time, I also ran two small businesses with some experience in e-commerce platforms.

Current workplace

Xiaobin Li's current company

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Eastlink
Eastlink
IT Analyst/Marine Technician
halifax, nova scotia, canada
Website
Employees
988
AeroLeads page
5 roles

Xiaobin Li work experience

A career timeline built from the work history available for this profile.

Tier 2 Technical Support

Current

Halifax, Nova Scotia, Canada

  • Provides real-time support to frontline staff
  • First point of contact for customer escalations from all channels
  • Identify process and training gaps through daily interactions with frontline staff
  • Provide feedback in order to facilitate process improvements
  • Key feedback channel for customer, market, system and service issues
  • Take initiative to support continual improvement
Jan 2022 - Present

Trilingual Customer Loyalty Agent

Halifax, Nova Scotia, Canada

  • Assists customers with all aspects of the loyalty programs including balance inquiries and navigation help, to ensure customer satisfaction
  • Educates customers about program membership benefits to ensure they receive an optimal experience
  • Responds to emails and calls to troubleshoot customer inquiries regarding their accounts
Aug 2021 - Jan 2022

Marine Technician Manager

Maxi Marine Service Inc.

Montreal, Quebec, Canada

  • Maintained and developed customer relationships to increase company market share and maintain customer loyalty
  • Developed good relationships with classification societies from different countries to gain access to different markets
  • Accepted and scheduled service orders to ensure inspection services are completed in a timely manner
  • Provided lifeboat and VDR (Voyage Data Recorder) inspection to ensure ships meet international safety standards
Sep 2009 - Mar 2020

Network Technical Advisor

F.R.T. International Learning Center

Halifax, NS

  • Provided software training for students and staffs for testing purposes
  • Provided IT technical support to students and staffs to ensure access to all applicable software for full participation in program
  • Maintained operating systems and educational softwares to ensure smooth daily operation
  • Administer iBT TOEFL test to provide a secure testing environment
  • Established local area networks (LAN) with wireless (WLAN) for lab computers for students to complete testing in a secure manner
  • Maintained, troubleshooted and administered the use of local area network (LAN) to ensure a safe network
Feb 2007 - Jul 2009

Computer Technical Advisor

Datang Language School

Halifax, NS

  • Troubleshoot technical issues for students and staffs to allow them to participate fully in the program
  • Developed and maintained the company’s website to ensure user-friendliness by making relevant material easily accessible
  • Administered and maintained the use of local area network (LAN) by troubleshooting technical issues to ensure daily access for the school
Jul 2006 - Feb 2007
Team & coworkers

Colleagues at Eastlink

Other employees you can reach at eastlink.ca. View company contacts for 988 employees →

3 education records

Xiaobin Li education

Google Project Management, Project Management

Npower Canada

Build a project plan and create a risk management plan to reach project milestones Develop and build high-functioning teams to ensure.

Junior It Analyst Program, Google It Support

Npower Canada

Assemble computer components based on customer requirements Install, configure, and troubleshoot: hardware and software components.

Bachelor Of Commerce Degree, Computing And Information System

Introduction to Computer Applications Business Applications Programming Computer Organization Database Programming Web Information Systems.

FAQ

Frequently asked questions about Xiaobin Li

Quick answers generated from the profile data available on this page.

What company does Xiaobin Li work for?

Xiaobin Li works for Eastlink.

What is Xiaobin Li's role at Eastlink?

Xiaobin Li is listed as IT Analyst/Marine Technician at Eastlink.

Where is Xiaobin Li based?

Xiaobin Li is based in Halifax, Nova Scotia, Canada while working with Eastlink.

What companies has Xiaobin Li worked for?

Xiaobin Li has worked for Eastlink, Blue Ocean Contact Centers, Maxi Marine Service Inc., F.R.T. International Learning Center, and Datang Language School.

Who are Xiaobin Li's colleagues at Eastlink?

Xiaobin Li's colleagues at Eastlink include Richard Leboutillier, Ryan Langille, Pooja C., Gwyneth Richards, and Pavitra Patel.

How can I contact Xiaobin Li?

You can use AeroLeads to view verified contact signals for Xiaobin Li at Eastlink, including work email, phone, and LinkedIn data when available.

What schools did Xiaobin Li attend?

Xiaobin Li holds Google Project Management, Project Management from Npower Canada.

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