Ben Rivera Email & Phone Number

Vacaville, Ca, Us

Vacaville, Ca, Us

Concord, California, Us

Lead the release process and offshore team of build engineers. Work with development teams on up coming releases and issues with testing environments. Administrate Jira Software and Service Desk. Work with Project Mangers and Business Units for new Jira projects and improvements to Jira for better business process and user experience. Azure DevOps release management. Create Powershell scripts to automate task in Jira, Azure DevOps and other systems.Conduct training for new release manager. Document release process. Keep sharepoint site updated with release calendars and information relating to release. Work with iSosTech vendor to migrate Jira from on premises servers to Atlassian Cloud. Work with iSosTech vendor to implement Jira Align

Concord, California, Us

Administrate Jira Software and Service Desk. Azure DevOps release management. Create Powershell scripts to automate task in Jira, Azure DevOps and other systems.

Concord, California, Us

Provide front line support for all matters related to AssetMark applications, systems and infrastructure. Our group handles all matters related to supporting AssetMark.Partners with all departments of AssetMark. The daily role for our team is to provide support as well as a technical resource for all internal applications and infrastructure that supports these applications. Our team also works with our external users (advisors) to troubleshoot and resolve technical issues escalated from our internal call center.Also receives issues as they come in from end users. As they come in, our group will investigate, and escalate any issue where needed. Our group provides support on a daily basis from IT as well. The Production team, DevOps, QA, project managers, and developers need assistance in getting their projects done, or ensuring every person has the necessary tools they need, so their go-to source is Application Support. Like their role supporting AssetMark as a whole, Desk side supports all internal and remote users within IT, ensures users are able to use their company-issued systems, and reacts quickly to find a resolution.

Provide music instruction on various instruments, guitar, bass and ukulele

Provide sounds system and live mixing services for local bands and events.

Us

Lead Worship and production teams. Worship development both technical and people.Update video projectors to be two separate monitors so that we would have stage display in rear of church to display words and chords from Propresenter. Recruited vocalist and musicians for two worship teams. This gives team members a weekend off. Very important to help with volunteer burnout. Created a separate mix for the live stream. This helped with the sound quality.Work with tech team to improve mix for both live and video scream.Have Saturday working session to work with the team on areas that they need help in.

A Little bit of pop, country, Christian and top 40s from the '60s, '70s, '80s and beyond

Provide sound equipment and accessories for live shows. Setup and tear down of sound and band equipment. Work with band to improve sound quality.

Play Electric Lead guitar and Bass guitar for Sunday Service

Zurich, Ch

Provide IT support for Office and Manufacturing workstations, printers and networking.AD Account ManagementCreate Security badges and update security accessCreate fork lift keys via TotalTrax applicationSupport and troubleshoot Clear2There Security Camera SystemSupport and troubleshoot Shockwatch ImpactManager on fork liftsSupport and troubleshoot Motorola VRC wireless terminalsSupport and troubleshoot Apriso CDM and WinTermSupport and troubleshoot Keyence Vision SystemSupport and troubleshoot ADVID QA SystemSupport and troubleshoot AGV (Automated Guided Vehicles) wireless bridges (HP ProCurve M111)Cell, iPhone, and iPad supportDesktop, Laptop, and Server build and supportMonitor network usage and identify high traffic usersLotus notes setup and troubleshootRealSPC setup and supportPerform daily and weekly tape backupsCreate scripts to automate taskForklift and Boom lift certifiedWonderware System Platform 1 Certified Training (July 2015)Wonderware System Platform 2 Certified Training (August 2015)Wonderware InTouch Comprehensive Training (September 2015)

I assisted the Promoter/Organizer of the fund raising event HugzforHermz DVD Release Party. This event helped a local musician that has had MS for the last 27 year with medical treatments not covered by insurance. This event partnered with Sweet Relief and Heather House.Graphic design for promotional flyers, posters, and the DVD coverPurchasing suppliesAccountingAssist the Promoter/Organizer day of the eventSetup Square application for credit card purchases and mobile cash register.Coordinate with Sweet Relief to have credit card payment go to their account.

Guitar player for Christian and Secular cover band

Play Bass and guitar for Monday and Saturday services

Play acoustic guitar on the worship team on Sunday service and other events.

Lead the worship team for Sunday service and other events

Connect with people via social media Faceboook and in person. Make and develop relationships people and encourage a relationship with God. Coordinate events, encourage people to volunteer, and assist Senior Pastor with admin task. Play bass and guitar on workship team for Sunday service.

Play guitar and ukulele for a Jazz and light R&B band.Gigs:Favela Fusion restaurant in FairfieldFuso's Italian restaurant in VacavilleOlea Hotel in Glen Ellen - Opening night event [8/29]

Connect with people via social media Faceboook and in person. Make and develop relationships people and encourage a relationship with God. Coordinate events, encourage people to volunteer, and assist Senior Pastor with admin task. Play bass and guitar on workship team for Sunday service.

Responsible for providing technical support of network infrastructure and internal desktops\servers. Support of desktop\server operating systems and software. Support of mobile computing laptops\smart phones IPhone\Android\blackberrys. Works independently in a fast-paced production environment on moderately-complex issues. Works closely with various Information Technology groups in the area of desktop\server and application support, functions. Assists with certification, deployment and asset tracking. Provides hardware troubleshooting and network administration support in a Microsoft/Intel environment. Supports the Regional Manager as directed with Change Control, MAC (move/add/change), break/fix requests, and Service Request projects on a daily basis. Performs second level Trouble Ticket support responsibilities as requested. Strong command of Microsoft operating systems and network protocols TCP/IP, IPX/SPX and DNS/WINS. Performs system administrator duties such as: installation, troubleshooting, data integrity and file system security. Ensures the operation of hardware systems by coordinating maintenance and repairs for personal computers servers and peripherals. Replace hardware as needed. Recommend hardware and software solutions, including new acquisitions and upgrades. Create scripts to gather information and automate task. Create Access databases to collect and analyst data. Create SharePoint site for projects planning, management, and data sharing.

Play guitar and bass on workship team for Saturday night service.

Play Guitar and Bass in the workship band on SundaysAlso play out reach bands: Locations Dimitri's Lounge (Suisun City, CA) Out reach for non christians Rythmn and Blue (Vacaville, CA) Jam Night and Worship Night Solano State Prison (Vacaville, CA) Prison Ministry to play for inmates First Christian Church (Suisun City, CA) Music for Celebrate Recovery meeting

Provide Technical Services for 35 California Counties, which include network, workstation, printer and application support. Project management and technical recommendations for migrations from ISAWS project to C-IV project. Network design and upgrade. Cisco ASA 5500 troubleshooting, configurations and training. Coordinate with vendors (Deloitte, Accenture, EDS, ACS, etc) and other State Projects (MEDS, EBT, C-IV, DTS/OTech). Projects: Research, Test and Recommend sFTP server for Counties to use for Financials files. Research, Test, Recommend and Install Cisco ASA 5500 firewall for the Counties to bridge the ISAWS, C-IV, and County Networks to eliminate the need of multiple workstations on a users desk. Also build a VPN solution for remote sites. Research, Test, Recommended, Coordinate with Counties to migrate from a DTS dedicated site network model to a DTS single POP network model. Participate in the roll out of new EBT Printers. Providing technical interface between EBT and the Counties. Also network support for the counties during the install of the printer.

Build lock down servers to Navy and Army standards. Using DISA Gold and Retina scans to verify that vulnerabilities have been remediated. Write and maintain scripts using security templates, command line utilities, and VBScripts to automate remediation on known and site vulnerabilities. Build and rollout McAfee Hercules Server for server patch remediation. Create and update various documentations. Use VMware ESX Server to build Windows server for testing and proof of concept. Work with project managers and developers on IIS configuration, troubleshooting, and releases of new code. Work closely with SQL Administrator to create new web site and trouble shoot web site problems. Backup PC Support with Desktop builds, scripts, and troubleshooting.

Setup, troubleshoot, and document Dell PC’s. Administrate Windows NT & 2003 servers with Active Directory and 140+ PCs. Perform Windows server backups/restores. Create VBScript to automate various system checks. Troubleshoot, maintain, and write queries for Access databases. Setup Windows System Update Server (WSUS) to manage windows update on the LAN. Setup Intuit Track-It! Server to inventory PC hardware and software. Built and new file server with Windows 2003 Server and Backup Exec 10.0.Create PXE server (tftp and ghostcast) to create and restore Symantec ghost images for all Dell PC’s (GX110, GX150, & GX260). Create BartPE CDRom and DOS boot disk with CDRom, USB, Network support to troubleshoot PC’s.

Us

Setup, troubleshoot, and document PC based POS registers for new stores. Work closely with vendors Data Vantage and JDA to troubleshoot/document problems with transfer to/from the AS/400, Xcellenet Remoteware, and POS registers at the stores. Administrate AS/400, Windows NT & 2000 servers with Active Directory. Administrate Exchange 5.5 and Terminal Server. Perform Windows server and AS/400 backups/restores. Create VBScript to automate various system checks. Provide POS (hardware and software) technical support 80+ remote sites (stores). Update and write queries on AS/400. Troubleshoot, maintain, and write queries for Access databases. Created an IT service request Access database to log and document service request.

First level support, system checks, monitor and troubleshoot Windows, Unix/Linux, and Stratus systems. Use HP Openview (Network Node Manager and Operations for Window and Unix/Linux) to monitor systems and check system logs. Wrote/modified a VB Script to search proprietary windows application logs for errors and organize the errors on a web page. Wrote Unix shell scripts to automate system check. Perform backups on Unix/Linux and Stratus systems.

Work with various departments to solve problem and be proactive to new changes. Create procedures and documents for 3rd shift. Provide training for new staff and cross training for current staff. Support AS/400 and Windows servers running warehouse distribution software. (PKMS, STAR, OMS, and Sort Director). Support user request for security access, printers, network, and phones. Support and troubleshoot Symbol RF units.

First level support, system checks, monitor and troubleshoot Windows, Unix/Linux, and Stratus systems. Use HP Openview (Network Node Manager and Operations for Window and Unix) to monitor systems and check system logs. Wrote a VB Script to search proprietary windows application logs for errors and organize the errors on a web page. Perform backups on Unix/Linux and Stratus systems.

Developed, and designed the Solano Community College newspaper website. Created a menu and advertising side bar using Java Script and DHTML.

Dallas, Tx, Us

Managed eight technicians (four PC/NT Server Administrators, two Remote Site Engineers, a Network Engineer and a Firewall Administrator). Managed and coordinated projects for staff. Conduct and attended staff and training meetings. Wrote and conducted annual performance reviews. Worked with contractors and oversaw the building of a new data center when the company moved to a new location.

Dallas, Tx, Us

Migrated from the IBM AS/400 firewall to Highly Available Checkpoint 4.1 running on two Nokia 440’s (running Linux BSD), that protected our corporate/remote users and multiple web sites. Responsible for the design, install and daily operation of the Checkpoint 4.1 firewall. Responsible for all VPN setup and trouble shooting for 50+ users.

Dallas, Tx, Us

Responsible for 80+ Frame Relay circuits for remote site, 4 Internet T1’s, and 2 Point to Point circuits for DR. Responsible for all NT Servers, Firewalls, Cisco router and their configurations. Training for new Firewall Administrator. Conducted training on network trouble shooting to helpdesk. Setup Linux Red Hat server to monitor and troubleshooting network.

Dallas, Tx, Us

Responsible for daily operations of six AS/400 systems. Second level support for Help Desk. Apply PTF’s to all AS/400’s. Travel to Remote sites to install new equipment and train users. Administrated Tek Logix 9300 & 9400 controller, 9150 baystation, RF hand held terminals. Conducted training classes for remote site General Managers on communication equipment. Created Intranet web site for MIS Operation to organize procedures and documents. Created helpdesk Access database to log and document helpdesk request.

Dallas, Tx, Us

Responsible for technical support telephone calls from 150+ corporate users and 70+ remote site users. Responsible for tape backup on AS/400. Troubleshooting terminals, printers, PC’s, and network connectivity. Wrote various scripts in batch & aspect to automate file transfers to & from AS/400.

Responsible for two AS/400’s, one Novell 4.11 server, and one NT 4.0 Server. Supervise helpdesk technicians. Write queries for nightly reports. Write batch programs and VBA scripts for file transfer for Accounting.

Responsible for technical support telephone calls from 100+ corporate users and 15+ remote site users. Responsible for tape backup on AS/400. Troubleshooting terminals, printers, PC’s, and network connectivity. Travel to Remote sites to install new equipment and train users. Apply PTF’s to all AS/400’s.

Randolph Afb, Tx, Us

Performed maintenance on residential and industrial plumbing, water and waste water distribution system checks and maintenance, and an operator of a water treatment plant.

Stevensville, Md, Us

Started on the 1000 grit sanding table then moved to the CE Team to work on this new line of guitars. This team did the whole process of building the guitars. What a great experience with a company that makes amazing instruments.

Music, Music Performance, General

Certificate In Networking And Programing, Computer Science

Utility Support

Music

High School Deployma, General