Ian Cooperman Email & Phone Number

United States

Jacksonville, Florida, United States

Work with Enterprise-level clients to generate additional value for those clients. Sales solutions architect identifying needs of the business and establishing a solutions demo and proposal that will solve their needs.

Jacksonville, Florida

Jacksonville, Florida Area

• Launched Citi’s first Global Mobile app to 12 markets in NA, APAC, EMEA, and LATAM in 2015 with 5 new markets planned for 2016. With the launch of a completely new UI and blue-chip capabilities, app store ratings.
• Streamlined the change control process by creating a central repository for all regions to submit their change requests as well as simplified the process of submission to minimize ambiguity and lessen the need for.
• Onboarded and refined a workflow management tool that drastically improved the communication across our Global and Regional teams and enabled more iteration within our development lifecycles
• Ideated and guided the formation of a co-located, truly Agile deployment Support Scrum team in Chennai, India
• Led the reduction of Citi’s Global Mobile application defects by 83% (300+ to under 50)
• Worked with Global Product teams and Regional stakeholders to build and launch desirable features like Biometrics, Travel Notifications, In-App Registration, eStatements, PopMoney, and more

Jacksonville, Florida Area

• Structured a Global Roadmapping tool that allows digital product teams across regions to maintain their own roadmaps while enabling all levels of business to roll those roadmaps up to their own respective views
• Created a Digital Portfolio Taxonomy Standard to ensure all digital agile teams within NA Digital and eventually across the globe are following the Scaled Agile Framework (SAFe) taxonomy
• Established a Governance Engagement Model between Risk/Control partners and Agile teams in order to improve speed to market while ensuring controls are in place to track approvals
• Project managed the strategic decommissioning of the Global iPad app due to declining usage and poor customer feedback

Jacksonville, Florida Area

• Program managed the reseller model for Web.com to help sell their digital products to agencies
• Created workflows and processes to enable Web.com to effectively support partner programs
• Worked closely with Technology to conceptualize and design a partner portal where agencies can log in to manage their customers’ products
• Helped build a call center triage process in order for us to properly manage agency customers

Jacksonville, Florida Area

• Worked with Product Marketing in 2013 to revamp and relaunch Web.com’s flagship SEO product, which increased sales by 63% YOY and reduced churn by 8% YOY
• Onboarded and managed 12 marketing specialists who provided digital marketing to over 400 clients
• Created a workflow management system that tracked team’s daily milestones and performance
• Due to the substantial increase of sales and organizational goals to cut costs, we needed to find a quick way to scale. After analyzing the team’s skillset and performance, I created a comprehensive plan to restructure.
• Generated commission guidelines to ensure fair performance metrics for team members

Jacksonville, Florida Area

• Created and implemented an online marketing strategy for over 50 clients at a time
• Performed social media marketing, SEO, link building, video creation, analytics, and email marketing
• Worked with multiple web platforms to improve the websites’ keyword density, image alt tags and meta titles/descriptions

Jacksonville, Florida Area

• Worked with multiple web platforms, including content management systems, FTP and Dreamweaver to design websites for SMBs nationwide to give them a competitive advantage online
• Applied graphic design solutions to produce innovative and tastefully-created print documents and websites