Ian Cooperman Email & Phone Number

Los Angeles, California, United States

• Provide comprehensive IT support, resolving a wide range of technical issues for staff and students to ensure uninterrupted operations and enhanced educational experiences.• Utilize diagnostic tools and software to efficiently troubleshoot and solve hardware, software, and network problems.• Develop and implement a Google App Script to automate and streamline asset management workflows, significantly improving the tracking and reporting process for a large inventory of devices.• Build a solid foundation in technical troubleshooting, project management, and customer service, contributing to improved systems reliability and user satisfaction.

Remote

• Authored detailed Python tutorials covering foundational programming tasks, such as array manipulation with NumPy and list operations, aimed at beginner to intermediate coders.• Managed content updates and revisions on GitHub, ensuring high-quality, accurate instructional material.• Conducted peer reviews of tutorial submissions, enhancing the clarity and educational value of content across the platform.