Ben Matthews Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

- Managed a pipeline with over 1,100 opportunities and 30-90 day life cycle on average. Driven over $1.1 million in total ACV with a win rate of 56%.- Managed relationships with over 1,000 investment firms, accounting firms, and HR professional firms to include prospecting and onboarding their clients or even their own firms- Worked cross-functionally with product, marketing, legal, and customer success teams to improve sales efficient and customer experience- Interviewed, onboarded and was a subject matter expert for new hires- Collaborated with product and legal team to update internal process that lead to the signing of an additional 74 plans in 3 months worth $141K - Collaborated with Marketing team to develop partner enablement strategy to build upon existing and generate new partnerships- Represented Guideline at conferences, webinars, and sponsored events to generate new partners and further develop existing partners

- Member of the Guideline Core SMB team managing between 750-1,000 opportunities per year and signed $441,936 between May 2023 and November 2023

- Supported team to help develop and acquire new business relationships. Communicated with and educated Guideline’s prospective Guideline Pro users through online demo’s, phone calls, email and other platforms- Performed inbound and outbound phone and email communication with Guideline Pro prospects.- Created customized proposals for partner clients covering services, pricing, and support- Supported 3 Relationship Managers by taking on demos for prospective users, generating proposals, outbound calls, follow-ups, etc. - Manage, track, and report on Guideline Pro pipeline activities, and campaign results in order to diligently update CRM and focus on priority prospects- Worked cross functionally with direct sales teams to revamp handoff process between SMB and Guideline Pro teams resulting in faster speed to lead, less secondary handoffs, and clearer communications between the sales teams- Developed OKR strategy for capturing previously untouched Guideline Pro leads that may have gone through core sales pipelines

- Member of the Guideline Core SMB team and responsible for qualifying and acquiring new opportunities- Worked on a collaborative quarterly project that will help to set strategy regarding outside vendor leads, outbound calls, and nurture leads- Assisted and collaborated on building the MadKudu platform to maximize its capabilities and to wield as an effective lead scoring system for SDRs- Consistently finished in the top 3 for the SDR team in regards to our quota of qualified opportunities

Irvine, California, United States

Responsible for nurturing and verifying potential mortgage loan applicants through a series of highly automated software, financial analysis, and inbound/outbound calls. Integral part in discussing current mortgage rates, necessary cash to close, structuring loans to fit the borrower's budget, and locking in their interest rate. Consistently high-performing in all metrics to include locked rates, getting borrowers through underwriting, call volume, and borrower satisfaction. Licensed in AZ, CA, CO, FL, HI, ID, IL, KS, MS, NV, OR, TX, UT, WA, & WY.

Newport Coast, Ca

Irvine, Ca

Responsible for managing group room blocks that visit the Resort. Work to ensure that all updates or changes are made in a timely manner as well as manage contracted terms to avoid group attrition. Works closely with group contacts to ensure a smooth event-planning process.

Newport Coast, Ca

- Responds to inbound customer service queue calls with the objective of selling and confirming room, restaurant, spa and golf revenue- Qualifies, gathers, organizes, records and executes bookings in a professional manner within pre-defined parameters and standards- Ensures business is accurately booked, communicated, and executed to perfection with service delivery in accordance to luxury standards- Uses OPERA, SpaSoft, Open Table, Front Tee, GoConcierge, iHotelier and NAVIS software applications to complete reservations for guests- Maintains the Resort at Pelican Hill’s 5 Star-5 Diamond status

Seattle Marriott Redmond

Responsible for maintaining banquet/meeting spaces in the Workspring facility. Event concierge to business groups that hold meetings during the week. Arranged meeting spaces based on the contact's preferences. Facilitated group meals during all breakfast, mid-morning breaks and lunches. Created Event Orders upon a group signing a contract with the Workspring facility. Responsible for quoting studio prices and packages. Utilized the Workspring space for receptions and overflow from large banquets. Responsible for troubleshooting and setting up any A/V that is requested by clients.

Seattle, Wa

Responsible for checking in and checking out guest reservations. Tasked with handling the daily operations for the Front Office. Administrative tasks included scheduling, creating the forecast, inputting the Drake Beil upgrade spreadsheet each month, tracking associate check-in scores, recording incentives when necessary, payroll and handling time off requests. Responsible for maintaining, ordering, stocking and organizing The Market. Created a visual layout for proper stocking of The Market. Responsible for ensuring we stayed within a reasonable margin of the monthly budget when purchasing for The Market. Delegated daily tasks to the associates, such as Front Office Supply Inventory, checklist items, clerical duties, etc.Responsible for resolving any major guest complaints. Manager on Duty (MOD) whenever on shift.

Redmond, Wa

Assisted in checking in guests and overall guest satisfaction. Work as the Event Liaison for the Front Office by communicating important event and group details to facilitate in a problem-free stay. Help to train team members during their particular shifts and facilitate in overcoming any guest issues that may occur.

Dallas/Fort Worth Area

Paid internship during the summer of 2012, as well as the winter of 2012 where I was tasked with developing a new Energy Efficient Software program that was to be implemented on all military bases in the US. Also did clerical work and assisted in meetings.

Sacramento, California Area

Worked as a summer intern during the summers of 2010 and 2011. Assisted in applying Mishap/Accident reports into a digital database. Assisted in site visits, clerical work and attended any meetings necessary.

Associate'S Degree, Geography

Activities and Societies: Army ROTC (3 Years)

Education record