Ben Mccormick Email & Phone Number

Pittsburgh, Pa, Us

Short Hills, New Jersey, Us

Leading engineering efforts around B2B features and Billing at Kustomer

Short Hills, New Jersey, Us

- Led technical/product direction around apps platform and served as a senior “problem solver” for the new Kustomer org, diving into the highest priority problems as needed - Contributed to designing new oncall program, helped shape and validate technical project roadmap

Menlo Park, Ca, Us

[2022]Led the Kustomer Onboarding and Administration team (8 engineers)- Led the development of Kustomer's #1 product priority, a new Free Trials offering- Introduced new usage based pricing models into the product including tracking, reporting and billing on feature usage- Served as the EM lead coordinating all Kustomer engineering hiring efforts

Short Hills, New Jersey, Us

Hired and managed Kustomer's first engineering team in Durham then helped transition to a remote first world while continuing to growKey responsibilities during my first 2 and a half years at Kustomer:- Building a team from 1 eng to 8+, eventually splitting to 2 teams - People management (1-1s, reviews, helping build culture in a new office and then with a remote team)- Technical Leadership for Kustomer's Apps Platform and Billing integration efforts as well as work on building integrations with Shopify, Zapier and Jira- Technical leadership for efforts around customer onboarding and data import functionality- As team was growing I wrote several features personally (React/Redux / Node / Express)- At a company level I helped define new processes for incident response, hiring and on call rotations

Seattle, Wa, Us

Managing team of 2 other front end developers and leading a project to create a new ReactJS based front end on top of a legacy Java application. This is a hybrid management/lead position.- Implemented a design system of custom UI components managed with Storybook- Conducted weekly 1 on 1s with direct reports and ran regular code trainings, code reviews and design sessions- Began a new pattern of weekly retrospectives, which led to regular discoveries of process inefficiencies (and subsequent improvements)- Still held a 50% coding workload: working with React, React Router, CSS Modules, lodash, webpack and Jest on the front end and Java on the backend.

Durham, Nc, Us

Acting as the lead Front-End Developer for a rapidly growing development team, working to build out the web app for Windsor Circle's Customer Retention Automation platform.While at Windsor Circle I have completed several major projects, first as the sole front-end developer, then in 2015 and 2016 as lead developer on a team of 3 front-end developers.During this time I was generally working about 80% front end and 20% backend (Python)2017 & 2018------ Served as a combo front end dev/designer after staff reductions- Designed and built a new visualization for showing revenue attribution2015 & 2016---------- Built a new "onboarding experience", including a "project plan" page that integrated with our company's time tracking system to show current progress on the onboarding process- Built 2 validator tools to help users troubleshoot their integrations with Windsor Circle- Built a "segment builder" tool to allow users to segment their customers into groups using a rules based interface. - Implemented workflows for Replenishment and Browse Abandonment email campaigns- Designed, implemented and maintained a system for tracking customer behavior on client sites for personalization purposes2014---------- Implemented a workflow for building a Cart Recovery email campaign- Built a Kanban style communication tool to coordinate work with our clients, including drag and drop features, user assignment, todo lists and task templating+ Design planning for new features, interviews for potential hires across the engineering team, and troubleshooting for clientsFront End Tools used include: React, Backbone, Marionette, jQuery, Redux, Mobx and LESS. Supporting tools included Webpack, Gulp, Babel, ESLint and Jasmine/Jest. Most of these tools and frameworks were researched, introduced, configured and maintained by me since joining Windsor Circle

San Jose, Ca, Us

Working as part of the main Development team for Cisco Prime Performance Manager.I am responsible for the graphing/chart displays for the product, as well as other assignments as necessary, with an emphasis on front end web development work. My work involves developing in a mix of Java & Javascript.Over the past 2 years I have been the primary developer for a significant number of major features, mostly on the front end, though I have done full stack work as necessary for specific requirements. I also have contributed to pushing the team to work with modern web technologies, introducing and advocating for the use of jQuery, KnockoutJS, requireJS, Jasmine, and jsHint.

M.S., Information Science Management

B.S, Computer Science, Mathematics