Managed strategy and product execution for a team focused on revenue growth opportunities (new product development), acquisition integration, and ARPU/NRR focused experimentation.

Led product strategy and managerial oversight for a product team focused on a diverse set of platform capabilities including Identity and Access Management (IAM), Observability, Platform Experience, Developer Experience, and Growth Engineering.

Led product development and roadmap definition for customer experiences across the developer console and registration/login to Twilio.• Launched Twilio Projects

Sight Machine is used by Global 500 companies to make better, faster decisions about their manufacturing operations. The company's analytics platform is purpose-built for discrete and process manufacturing, uses artificial intelligence, machine learning, and advanced analytics to help address critical challenges in quality and productivity throughout the enterprise. It is powered by the industry’s only Plant Digital Twin, which enables real-time visibility and actionable insights for every machine, line, and plant throughout an enterprise.• Led the specification, development, and release of key features for the industry’s first digital twin builder; the application allows users to analyze raw machine data, define models for machines/machine types/facilities, and compute contextualized cycle data to gain performance and optimization insights for a wide variety manufacturing assets• Performed a comprehensive evaluation of the statistics engine used to calculate manufacturing KPIs which resulted in improved accuracy and provided broad coverage of customer friendly documentation• Collaborated with a large automotive supplier customer to develop and launch custom dashboard reports which were used to significantly improve quality assurance and avoid scrap orders; this feature was subsequently developed into a more extensible platform for future engagements with Sight Machine data scientists• Created key platform feature analytics using ELK to gain visibility into high value users and their engagement metrics

Bitcasa provides public cloud storage software and applications for device manufacturers, network operators, and software developers and is backed top-tier investors including Horizons Ventures, Pelion Venture Partners, First Round Capital, Samsung Ventures and Andreessen Horowitz. As the product lead for Bitcasa's Android and iOS native mobile applications I own the customer app experience, sprint planning process, and development roadmap. I also manage the development roadmap for internal big data analytics used for internal and external reporting.- Owned the development and release of a significant iOS application redesign that included more than 20 major feature updates and resulted in a 68% improvement in the average Apple app store rating (from 2.6 stars to 4.4 stars)- Spearheaded a user-centered design sprint to create a new first time user experience and application interaction design for iOS and Android mobile applications- Directed a cross-functional project team of engineers, sales representatives, translators, and external partners to provide right-to-left language (Arabic) support for all applications (desktop, web, mobile) - Guided the product team towards customer-centric discovery by establishing a working group of dozens of users for interviews and feedback on products still under development- Created new database schema for analysis and defined new reporting formats and Tableau data visualizations for external partners

Biz2Credit is a Nexus Venture Partners backed online lending marketplace helping small business owners find the best available financing for their business. I worked extensively on the customer experience and established product vision and development roadmap for both web and mobile platforms.- Created and managed development of a multi-stage responsive customer application which increased completion rates by over 300%- Led website redesign and implemented A/B testing program to optimize site performance; resulted in a 12% increase in organic signups and a 25% increase in average session duration- Developed and executed go-to-market strategy for a multilingual media site in strategic partnership with Univision for thousands of Hispanic small business owners (http://www.empresitio.com)- Launched click-to-dial feature for internal web platform via Twilio API integration which increased sales team productivity and transparency by logging over 750 hours of calls and 14,000 recordings in the first three months

I worked for the Amazon Web Services (AWS) Storage Team focusing on tactical product analysis for Amazon Glacier and S3 Import/Export service. The main outcomes of my employment were the development of a pricing model and adoption strategy for the launch of Amazon Glacier and a global expansion strategy for S3 import/export to new regions (Japan and Brazil).

I worked for Morgan Stanley for over five years in various roles across operations, risk, product management, and prime brokerage services and was promoted twice starting as an Analyst and finishing my employment as a Director. I spent the majority of my time working with the engineering team developing enhancements/new features for existing enterprise applications and rolling out new software to users. The primary focus of these applications was financial processing of corporate action events (tender offers, dividend payments, mergers, stock splits, etc.) which facilitated hundreds of millions of dollars of transactions daily and affected private wealth clients (high-net-worth individuals), hedge fund accounts (Prime Brokerage), and proprietary Morgan Stanley trading accounts.- Appointed as SME to address complexities surrounding international corporate action events (mergers, stock splits, tender offers, etc.) in weekly meeting with client relationship managers from across the firm- Spearheaded a working group of eight analysts and associates to assist with strategic projects for senior management; Project Aristotle established a standardized process for on-boarding new hires with classes led by department managers and supporting training materials- Launched a new methodology for prioritizing development of outstanding backlog issues using quantitative and qualitative rubric that improved workload transparency and turnover efficiency- Built a new process for the firm’s proprietary trading business to participate in security class action settlements by leveraging third party data and software which resulted in recovered funds in excess of $20 million