Sinéad S. Email & Phone Number

• I focus on providing excellent customer service with a concentration on sales calls.
• I also work on post-rental customer cases, emails to customers and suppliers, social media support and compiling sales reports for my previous team.

• Providing outstanding customer service before, during and after a customer's car rental.
• Selected as regular member of email team (emails completed in less than 2 minutes)
• I was the top performer on The Rest of The World team for sales, which lead to me becoming Sales Champion in June.
• Based on my performance, I was asked to join the CarTrawler sales team in September.

University College Dublin

• Creating engaging content ideas.
• Gathering a network of contributors via ad campaign, social media and word-of-mouth.
• Using social media to engage and connect with readers.
• Writing articles and editing them – fact checking, grammar, style.
• Responsible for editing 6,000+ words a month.

• Researching and composing book reviews, film reviews and opinion pieces.
• Conducting on-campus Vox Pops on topical issues which requires excellent people skills.
• In charge of newspaper distribution, selecting key pick-up points on campus.

Dublin

• Gained extensive product knowledge in order to ensure I can assist and advise customers to the best of my ability.
• Trusted with the responsibility of handling large quantities of cash from a very early stage in this position.
• Responsible for re-distribution of stock to optimise the customer experience.
• Experience in cross-selling product insurance. Regularly exceeded my weekly product insurance targets.
• Exceeded my customer satisfaction targets every month based on customer survey feedback.

Dublin

• Experience in cash handling and ensuring that money is locked up and deposited each evening.
• Tasked with organising and receiving stock deliveries.
• Organisational skills required for cleaning and organising the stock room as well as monitoring on the floor distribution.
• Conducted the training programme for new staff members.
• Excellent communication skills obtained through handling customer queries both face to face and over-the-phone with professionalism.
• Sales experience in up-selling a diverse range of goods.

Bachelor’S Degree

German Language Course