Administrative and front line customer service for for a successful English language school for adults in Madrid city centre. My duties include the day-to-day administrative tasks, sales calls (incoming and outgoing), face-to-face customer service and problem solving. Scheduling, level testing, marketing, social media, billing, Exams Manager and Private classes Manager.

Duties included teaching English to adult learners at the academy in Gran Via and online. Classes taught mainly through conversational techniques for all levels except Elementary and Beginner. Eight students maximum per group. Experienced in teaching CAE, FCE and APTIS courses. 1 to 1 and business English. Since March 2020 experienced online with Zoom.

Trained Examiner/Invigilator. A2, B1, B2 and C1.

Responsible for preparing, organising and leading all activities on week long immersion programs for teenagers in mainland Spain. The program involves approximately 40 anglos and 40 non-native English speakers residing in a ´Pueblo´ (a hotel complex) in Spain and taking part in activities, 1-1s, theatre, etc, in English for one week. It was great fun and a very demanding job as you are on-call 24/7. I also worked on the business English immersion courses at the Cason and teaching in-company classes all over Madrid.

I worked for the Comunidad de Madrid at the Instituto Juana de Castilla in Moratalaz teaching secondary school students English. Assisting Spanish natives teach classes in English; Social Science, Technology, Art and English. I worked four days a week on a 16 hour contract. I was required to prepare material for class and to correct teacher's and student's errors in class.

I worked as the co-ordinator for a group of fifteen teachers teaching at Telefonica España and Telefonica Moviles. Duties included the day-to-day running of the business, scheduling, reporting, processing timesheets, student and teacher evaluations, leading staff meetings, interviewing prospective employees and all aspects of training and development. I assisted with the development and content of the Iberteaching website and Online E-Learning Moodle. I also worked as the Community Manager for Iberteaching on the social networks, Facebook, Twitter, Linked In, Google + and Skype.

Self employed actor / promotional staff / English language trainer. Experienced language trainer teaching English as a second language to business professionals in Madrid, Spain. Taught at the "Villa Inglesa" for Pueblo Ingles (Diverbo), an immersion course covering grammar, conversation, listening skills, business modules, meetings and presentations.Experience of preparing students for the PET, First Certificate and CAE. Experienced in teaching online classes with Skype.Experienced workshop leader teaching English as a second language through theatre techniques with my own company "Teatro en ingles." Trained actor, playing age 18-28, toured extensively in the UK and Spain with various theatre in education companies. Experience in short films, theatre, television and hospital radio.Experienced co-operative agent for Direct Personal Management working two days per month submitting clients for work and liaising with casting directors and agencies.Experienced Promotional Staff member working for numerous promotional agencies across the UK; BEcause EX, CPM, ODM, Gekko, Channel Advantage. Worked as a Brand Adovate and Team Leader on campaigns such as The Biggest Round, Barclays Live and Moneymadeclear.For more information please see the web links.

Assisting with the organisation of castings for Nicci Topping at Topps Casting; selecting actors, booking actors in for auditions, organising schedules ensuring everything runs to time, handling communications with agents.

I worked at McDonalds whilst studying at college and university. Responsible for the day to day running of the store when on shift. Responsible for all staff members on duty (approximately 15 staff). Duties included cash handling and daily paper work, motivating staff and leading by example. I worked in all areas of the restaurant.

Worked as a Team Coach at the Bury Contact Centre. Duties included preparing and rolling out training packages for Call Centre Advisers. Monitoring and evaluating calls. Creating records of all work carried out and meeting the day-to-day training needs of a busy Contact Centre dealing with Pay Monthly mobile customers.