Professional SummaryI possess a diverse professional background with five years of expertise in IT/IS Administration and System Support Analysis, complemented by over sixteen years of dynamic sales experience. My roles have encompassed recruiting, sales support, sales representation, solutions management, and specialization in small business affairs. My proficiency extends to gathering user requirements, conducting feasibility studies for projects, and delivering comprehensive administrative support to senior management.In the realm of data analysis and reporting, I have developed strategies grounded in consistent data analysis, utilizing various analytical tools such as SAS OnDemand, SAS Enterprise Miner, MicroStrategy, Tableau, and Power BI. I leverage data visualization software to extract meaningful insights and create ad-hoc reports using Excel to unveil yearly, monthly, and daily trends.My technical skills include providing support for existing applications, implementing new software, and overseeing site roll-outs. I have hands-on experience with software like Davacord and Avaya Systems, where I evaluated performance issues of Avaya predictive dialer 11.0 with the vendor. Additionally, I have supported end-users within outbound call centers and developed a sales tracking system through a web portal and MS Access DBMS.In leadership roles, I successfully managed departments' internal communication websites, protected budgets ranging from 40K to 60K through the creation of web portals and sales tracking systems, and consistently analyzed team statistics to prepare insightful reports for leadership. My capabilities extend to managing escalated technical issues, providing direction to team members, and leading sales teams to surpass Key Performance Indicators, exemplified by my recognition as the 2008 Circle of Success Winner with a remarkable achievement of 120% to quota.
Listed skills include Sales Management, Project Management, Business Analysis, Data Analysis, and 46 others.
