• 3rd level support for users in a blend of wireless, video and cloud challenges involving computers and mobile devices.• Cisco, Arista, Dell Whitebox (Pica8), Versa • Support engineer in multiple restack (in place partial network upgrade) and uplift (complete replacement) projects• 30 sites worldwide connected to 4 datacenters via SDWAN (Versa Networks)

Installs, operates, and supports networked video solutions and deploys and enhances the elements and advantages of the various video environments.Support video, and telephony applications from the network point of view, and fix issues related to them. Administer network operations and identify and troubleshoot networking problems and coordinate hardware installations and video network software.

Design, installation and operation of a mixed environment Polycom and Vidyo network.

A/V : Symon, Crestron, Polycom, Vidyo, Nexus Biamp, Extron SwitchingIT : Windows 8, Apple IOS devices, Apple MacCTS, Mac Certs

Information & Analytics Solutions team - I use mathematical analysis of transaction data and statistics to provide marketing insights and strategies to external companies.Responsible for managing the new product development queue - this involves gathering requirements, coordinating efforts internally and externally with and for customers, validating output and launching the final product. A high level of attention to detail is required as well as the ability to succeed in a fast paced environment.Over ten years of financial services industry experience, and almost twenty years of IT work experience with a strong system administration background. Experienced with metric analysis and with systems architecture and infrastructure along with over 2 years of project management experience.

Dedicated Executive Support Specialist, recognized as an expert, with broad industry knowledge of end user devices and services. Superb communication skills, a high level of professionalism, as well as a strong sense of accountability and commitment to building and maintaining outstanding executive relations in a fast-paced, complex environment.Blackberry, DSL, VPN, routers, wireless integration, desktop and laptop support (physical, software, and configuration), conference and office level video systems, including home based technologies. A resourceful and flexible technical leader, demonstrating proactive experience in problem solving, evaluation of new devices and successful recommendation and implementation of solutions that result in a world-class personal computing environment for C-level executives.Designed and mass-deployed "Executive Ready" Windows 7 secure laptop image.

(ConcordEFS purchased by First Data)• Maintained server integrity during turbulent merger and the associated changes in management.• Entrusted with the extra responsibility of overseeing the company’s AD and various servers.• Managed and implemented network and server hardware re-architecture of flagship product

• Designed, installed and maintained over one hundred Windows 2000 Advanced servers in a 24x7 environment across two data centers in a three-tiered architecture single domain with an external Internet presence. • Recognized for achieving nearly 100% uptime.• Trained and managed as Lead Tech new network operations employees on I.S. processes and methodologies.• Worked closely with application developers to test and install updates to proprietary code on production servers in a two-tier and three-tier environment.

Consultant and expert on then-emerging Active Directory technology.