Bennett Chen Email & Phone Number

台湾

台灣 臺北市 臺北市

Beijing

Job Background: Served as a consultant for the entrepreneurial team, organized the company's overall informatization development planning and management and provided clients with project management advice.Project Management: Connected 7 projects, assisted customers in sorting out existing problems of enterprises and put forward corresponding solutions.

Beijing City, China

Project Coordination:Led the establishment and implementation of major projects, coordinating the management work of feasibility research, project approval, selection, performance, operation, and maintenance, and upgrading of projects; Led the technical analysis, review and negotiation of all projects in the process of informatization construction and.

Beijing City, China

Training System:Organized and built the training system of Cloud College from 0 to 1, including "basic concepts and methodology - project analysis and introduction - simulation test and practice", etc., to accumulate excellent cases, output replicable methodologies, and create a working environment that is willing to share and easy to communicate, to.

Beijing City, China

Professional Service Process:Built a professional service training system, paid attention to the behavior patterns of the company's TOP employees, disassembled the portraits of outstanding talents, completed standardized speech precipitation, and combined with DISC training programs to improve the communication skills of engineers and the form of.

Beijing City, China

Business Strategy:Formulated enterprise informatization strategy, promoted industry solutions to increase Azure sales based on the company's strategic planning, provided suggestions for the company's management to promote enterprise development through informatization, evaluated partners of mainstream solutions in the market, and promoted.

Beijing City, China

Project Cooperation: Connected with Account Team and assisted in cooperating with more than 50 enterprises, including finance, foreign enterprises, manufacturing, retail, etc.Commercial Promotion: Promoted Surface industry solutions to improve deployment and sales, organized more than 20 press conferences covering first-tier cities in Beijing, Shanghai.

Beijing

Product Management: Supported product management and optimization projects, took charge of Window8 release and product function demonstration, designed Demo kit of core functions and promoted the kit in the company (won TOP 1 in Great China and TOP 4 in the world in internal demonstration competition). Focus on the Windows 7 version of the market feedback.

Beijing

Plan Coordination: Connected with key partners, maintained relationships, evaluated, and integrated existing or needed projects according to the company's business development and management needs, formulated corresponding plans, and organized the implementation of IT system development, improvement and maintenance.Project Management: Led the project.

中国 上海市区

Technical Management: Coordinated department work, including new product release management, customer docking, technical solution output, project design implementation, etc.Integrated Solution: Integrated E-business solutions, network infrastructure solutions, advanced infrastructure solutions, business intelligence solutions and other qualifications to.

Taiwan

* Under my leadership, the RRE team was able to deliver onsite incidents from 173 to 428 translating to a 247% growth.* Maintain high customer satification rate of over 90% than other support teams.* The best support star – lead the RRE team to solve the customers’ critical problems quickly.* Maintained a very satisfactory rate for my personal technical.

Taiwan

* Support the team to grow onsite incidents with 24%.* Achieve & maintain the best customer satification rate over 95% for whole team.* Coordinate, prioritize and optimize the team resource to support critical incidents.

Taiwan

* Strong technical background-Delivered 67 onsite incidents out of 173 onsite incidents. Covered 38.6% of the onsite incidents in whole team.* Achieve & maintain the best customer satification rate over 90% in Product Support Service team.* Help marketing team develop news group for partner support, raised overall response rate by 90%.* Work with marketing.

Taiwan

* Responsible for new product launch technical support, strong capability for trouble shooting from beta stage to post RTM stage to make sure the user to use it and customer satification.* Work with MS partner team to develop partner support news group for better technical support and provide the feedback to product team to improve it in the future.

Taiwan

* Plan and manage for all servers in business intelligence team as system administrator to make sure the high availabily.* Support to build data warehouse and maintain OLAP web site and make sure business decision makers to analyse the all customers’ behavior and make the decision for marketing.* Build up a voice system to transfer all incoming calls and.