Bennett Thomas Email & Phone Number

Rochester, New York

• Configure and manage Windows servers (2016, 2019, 2022)
• Configure and manage Windows workstations (10, 11)
• Manage workstations and servers with RMM and MDM tools
• Configure and manage virtualized environments (VMWare ESXi, HyperV)
• Configure and manage Office 365 and Azure
• Configure and manage security solutions (including Sophos, Huntress, ThreatLocker, Arctic Wolf)

Rochester, New York

• Focus on providing in-depth technical support to online clients by using remote control software and tools, while giving an excellent customer service experience to an average of 15+ clients each day
• Utilize wide array of technical knowledge to perform configuration and/or advanced troubleshooting on any connectable devices such as laptops/desktops, printers/scanners, modems/routers, phones/tablets
• Maintain a 100% net-promoter client satisfaction rating
• Coach and train other… Show more
• Coach and train other agents on their technical skill set and/or their customer service practices Show less

• Assisted a large volume of clients each day through online chat or over the phone, focusing on providing remote support by taking control of client’s computer and scheduled in-home/in-store appointments when appropriate
• Assisted with technical questions ranging from TV’s/home theater, car electronics
• Maintained a consistently high client satisfaction rating for five years straight
• Trained new agents and led in shadowing exercises when coaching peers and senior management

Henrietta, New York

• Assisted customers and created an entire solution based on their needs and desires by walking them thoroughly through each step of our sales experience. Had vast knowledge in other departments and assisted anywhere I.
• Exceeded notional margin per-hour performance goals, trained and coached both new hires and current part-time employees to increase their profitability
• Oversaw merchandising and auditing the entire home & business department weekly, along with diagnosing and… Show more
• Oversaw merchandising and auditing the entire home & business department weekly, along with diagnosing and troubleshooting functionality of displays/demos Show less

Manassas, Virginia

• Began career as seasonal hire, excelled quickly and promoted to part time three months later.
• Took on more responsibilities beyond selling such as setting planograms, setting up weekly laptop section, and assisting in other departments when needed
• Expert in building customer relations to increase overall department sales productivity and our protection plan attachment rates
• Promoted to full-time one year later, started to coach and train coworkers around selling skills… Show more
• Promoted to full-time one year later, started to coach and train coworkers around selling skills, attachment rates, and increasing productivity in peers
• Employee of the month 4/11 and 10/11 Show less

Bachelor Of Science - Bs, Organizational Communication, General, 3.4 Gpa

Majored in Communication with a focus on Interpersonal & Organizational core. Minored in Business Administration. Attended school while.

Business Administration And Management, General

Business Administration And Management, General