Bennett Gavrish Email & Phone Number

Portland, ME, US

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Melbourne, Australia

• Led a team of six documentation specialists, technical writers, and project administrators
• Engaged with government stakeholders on key program topics and communicated outcomes and strategies to engineering units
• Developed and deployed process improvements in an effort to drive measurable change across a global organization and promote lean business practices
• Built and managed a complex schedule of program deliverables and contractual milestones
• Identified baseline changes and their impact to the program’s scope, cost, and schedule
• Ensured the integrity, reliability, and maintainability of the program’s data repositories

Needham, MA

• Provided upper-tier support for enterprise web applications, specializing in installation, integration, runtime, and database services
• Utilized remote desktop tools to connect to customer environments and troubleshoot software problems with system administrators
• Founded and led an employee advisory board for the purpose of brainstorming new initiatives and presenting them to management
• Wrote, edited, and published articles for public forums and an internal knowledge base
• Trained and mentored new employees in both technical and administrative areas

Boston University

• Developed desktop, web, and mobile applications using a variety of integrated platforms to meet the business needs of key departments at the university
• Managed all aspects of the development process, including the duties of business analyst, project manager, QA engineer, technical writer, and training manager
• Collaborated with team members to provide advanced support for existing applications through in-person consultations, phone calls, and a ticketing system
• Wrote technical documentation and produced training materials for end-users
• Managed one of the university’s central database servers and coordinated with clients to migrate local applications to the hosted environment

Boston University

• Provided technical support to the entire university community, ensuring that over 30,000 students, faculty, and staff used technology in the most effective manner possible
• Managed and trained a group of 40 student consultants, focusing on professional development
• Responded to client questions, requests, and concerns through a ticketing system
• Diagnosed and resolved problems regarding e-mail accounts, operating systems, hardware, software, networking, mobile devices, and virus protection
• Incorporated the ITIL methodology into customer service procedures and strategies
• Designed a knowledge base and worked in a group to document problems and solutions

Boston University College Of Fine Arts IT

• Led an office in supporting the technology needs of the college community and working with customers to resolve computer, network, and printing issues
• Provided face-to-face training and supervision of 25 fellow team members
• Organized and oversaw weekly staff meetings to enhance the office’s quality of service, discuss the status of current projects, and brainstorm new ideas
• Designed and coded dynamic websites and web forms to improve the efficiency of the college’s application and admission processes
• Developed multi-layered Filemaker databases for tracking student data and financial records
• Coordinated the hiring of new employees and the evaluation of current ones

• Wrote technical articles on computers, networking, and electronics with an emphasis on search engine optimization and keyword density
• Proofed and edited titles for prospective topics and articles
• Articles published on eHow.com and other informational websites

• Managed the multimedia content of Boston University’s student newspaper website
• Designed and organized the layout of the website’s pages
• Uploaded stories and photos on a daily basis and troubleshooted system issues

• Covered local sporting events with game and feature stories
• Organized and conducted interviews with coaches and players
• Designed the layout of the newspaper’s sports section on a nightly basis

Master Of Science (Ms), Computer Information Systems, 3.93 Gpa

B.S., Journalism, 3.81 Gpa

Activities and Societies: Society of Professional JournalistsGraduated summa cum laude