IT and business professional with extensive experience in delivering customer centric solutions with a focus in contact center technology for a Fortune 100 company. Diverse history includes a wide range of experience from individual performer to leader; all built on a high regard to customer satisfaction and a keen focus on the delivery of quality solutions and services. Demonstrated success in leading projects through all the system life cycle phases for both dedicated solutions as well as multi-tenant leveraged solutions in multiple geographies. Proven track record in: • Establishing strong relationships with peers, clients, team members, vendors and leaders in multiple industries and various levels.• Leading collaborative efforts across multiple disciplines and organizations to isolate and resolve issues while maintaining a focus on process improvements and efficiencies. • Managing cross-functional organizational teams in implementation efforts.• Proactively identifying potential risk and implementing mitigation action plans.
Listed skills include Contact Center Technology, Strong Problem Solving Skills, Requirements Gathering And Analysis, Incident Mangement, and 24 others.