Monica Bennett Email & Phone Number

Santa Clara County, California, United States

As a key contributor within the sales organization, I have successfully managed several critical functions to streamline order processing, enhance client satisfaction, and support sales performance. My responsibilities include: • 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Accurately book orders and ensure proper setup for timely delivery to clients, acting as a first point of contact for finance regarding closed sales. • 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Generate monthly reports to analyze global bookings, collaborating with regional Sales Operations to ensure appropriate credit allocation to sales professionals. Identify and resolve issues in monthly sales booking sheets to maintain data integrity. • 𝗖𝗹𝗶𝗲𝗻𝘁 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Schedule comprehensive client training for the effective use of our company website. • 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗣𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝘁𝗶𝗼𝗻: Actively participated in focus groups for internal order processing software, client database, and sales intranet, ensuring that the tools align with the needs of the sales team.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • 𝗘𝘅𝗰𝗲𝗹 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Developed and maintain advanced Excel spreadsheets to track bookings, improving accuracy of sales data. • 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗩𝗮𝗹𝘂𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:Created and vetted monthly and quarterly business value reports for key clients to demonstrate return on investment (ROI), strengthening client relationships and supporting retention strategies. • 𝗦𝗮𝗹𝗲𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Maintain expert knowledge of all sales and sales operations policies and procedures, ensuring compliance and promoting best practices across the organization. • 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: Contributed to the project team for the successful implementation and integration of Salesforce.com.

Worked with management to expedite orders and provide timely deliveries for all products. Provided assigned client with daily status updates of manufacturing orders. Assisted in the resolution of billing and scheduling disputes. Instrumental in repairing a strained relationship with client.

Worked with clients and prospects to determine insurance needs. Provided quotes and pre-qualified prospects. Resolved customer complaints and billing/payment problems. Assisted clients in reporting claims. Significant accomplishments include:Achieved and maintained Fire and Casualty Insurance license.

Bachelor'S Degree, Business Management

Associate'S Degree, Family Studies And Human Services