Ben Halim Email & Phone Number

Vancouver, BC, CA

North America

- Acting as a team player in deploying, implementing and managing Avaya Aura 7 Unified Communication system throughout the North America region- Managing communications voice and data circuits, working with major telecom vendor in Canada and US and focusing on client experience- Actively monitoring and applying best practices of Information Security.

North America

Adding on from previous responsibilities:- Installing, managing, monitoring and troubleshooting telecommunication system and call center applications across 24 Communication and Related Services branches in North America with over 1,700 staff and agents- Acting as second & third-tier escalation point for hardware/software support to all staff, IT members.

North America

- Administering and provisioning server image and deployment, implementation of new applications on existing and new system, and developing documentations and best practice and training materials - Ensuring system reliability and availability through daily, weekly and monthly health system check and following the standard and established problem and change.

- Part of the team player on Store Infrastructure Upgrade (SIU) project at London Drugs that involved Greater Vancouver and interior BC areas, and worked closely with a team leader of LD- Successfully installed and upgraded 19 out of 64 LD store as one of the four install team within tight schedule and time constraint- Managed to solve very unique problems.

- Deployed, supported, & decommissioned 500+ desktops in Vancouver Olympic & Paralympic Village - Handled 100+ tickets every month as L2 help desk during operational times - Set up two Internet café for athletes usage and helped managed it everyday - Worked closely with the countrys representatives and international athletes - Built a great rapport with.

- Assisted students, immigrants with their continuing studies and computer specialty courses from basic Windows, Microsoft offices, web programming, Dreamweaver, A+ and.NET - Successfully taught, guided, and assisted students to achieve their goals and certification - Created exams, tests, and preliminary studies to determine students understanding level

- Provided tier one user support as Service Desk for 250+ users in the Vancouver head office, plus another hundreds of users located around the world (Beijing, Brisbane, Perth, Alaska, Alberta, Chile)- Managed and resolved 300+ of tickets every month- Assisted and became part of the company move on Sept 08- Managed inventories and assets- Assisted users in.

- Assisted instructors, faculties, and students with online-learning technologies and various of Microsoft Office products- Increased the productivity of new e-classrooms installation- Learned new things and delivered the results quickly with high accuracy and detail- Developed strong problem-solving skills as a technical support analyst

Bachelor Of Technology In I.T., Information Technology

Activities and Societies: - Full time student with two terms of Co-op experiences - IT User Support at IET Department of Kwantlen - Tutor.

Certificate, Network Administration And Design

Activities and Societies: - Learned to manage router and IP packet - Completed A+ preparation course - Experienced in TCP/IP environment.

Computing Science, Information Technology, Diploma