Ben Niemann Email & Phone Number

Wake Forest, Nc, Us

Raleigh, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

• Conduct high quality in-home sales presentations, leveraging wide array of home security product and feature knowledge (including both modern and legacy equipment) to design unique home security solutions.• Advance revenue and market position by effectively managing current accounts and prospecting for new leads.• Recognized as top performer for exceeding quota expectations for both sales close rate as well as new lead prospecting, generating new revenue production of $30-40K per… Show more • Conduct high quality in-home sales presentations, leveraging wide array of home security product and feature knowledge (including both modern and legacy equipment) to design unique home security solutions.• Advance revenue and market position by effectively managing current accounts and prospecting for new leads.• Recognized as top performer for exceeding quota expectations for both sales close rate as well as new lead prospecting, generating new revenue production of $30-40K per month. Show less

Raleigh, North Carolina, United States

Wake Forest, Nc

• Initiate, implement, and manage multiple concurrent highly complex projects & programs for both external and internal customers• Develop Day-2 process documentation, on-board new customers and coordinate both internal technical resources and external customer & vendor resources.• Prepare comprehensive project audit framework, design enhanced tracking systems, write reports, and ensure that all projects are delivered on-time, within scope and within budget.• Assist in contract… Show more • Initiate, implement, and manage multiple concurrent highly complex projects & programs for both external and internal customers• Develop Day-2 process documentation, on-board new customers and coordinate both internal technical resources and external customer & vendor resources.• Prepare comprehensive project audit framework, design enhanced tracking systems, write reports, and ensure that all projects are delivered on-time, within scope and within budget.• Assist in contract review and the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility.• Generated monthly recurring revenue of over $510k for the Centurylink Managed Services organization. Show less

Wake Forest, Nc

• Led the team responsible for managing one of our largest clients.• Accounted for overseeing day-to-day support and troubleshooting functions of all operations activities.• Maintained equipment history and other relevant records, and reported risks and incidents to the appropriate personnel within internal groups.• Provided group training sessions to improve "tribal knowledge" of customer processes.

Wake Forest, North Carolina, United States

• Offered day-to-day managerial support functions within the IP Network Operations Center (IPNOC).• Collaboratively served as a Named Accounts Team member, and was directly responsible for our three largest clients’ trouble tickets.• Managed active tickets from inception to completion by monitoring status and performing notifications and escalations per process.

Wake Forest, North Carolina, United States

• Analysed and diagnosed production problems in a timely manner. • Ensured the complete documentations of production maintenance and repair works.• Opened tickets on new trouble reports, remotely test and trouble isolate when possible, set up dispatch request based on test results and/or trouble reported.

• Designed branding package including logo, website and merchandise, as well as provided full training for website use and maintenance. • Rewrote dysfunctional code from original web developers to revitalize broken websites.• Consulted with staff from different parts of a client's organisation, to analyse and determine information system requirements and defining project objectives • Made professional recommendations to clients, regarding the appropriateness of available hardware… Show more • Designed branding package including logo, website and merchandise, as well as provided full training for website use and maintenance. • Rewrote dysfunctional code from original web developers to revitalize broken websites.• Consulted with staff from different parts of a client's organisation, to analyse and determine information system requirements and defining project objectives • Made professional recommendations to clients, regarding the appropriateness of available hardware, software and systems. Show less

Wake Forest, Nc

• Oversaw all communication projects and provided recommendations, research, development, budgeting, writing, editing, design, and distribution of communications programs. • Sourced desktop & laptop support for 40+ staff workstations and personal devices, including printer configuration, device security, e-mail, calendar synchronization, and more as needed. • Streamlined multiple workflows and file storage systems for Communications Department.• Developed a cohesive communications… Show more • Oversaw all communication projects and provided recommendations, research, development, budgeting, writing, editing, design, and distribution of communications programs. • Sourced desktop & laptop support for 40+ staff workstations and personal devices, including printer configuration, device security, e-mail, calendar synchronization, and more as needed. • Streamlined multiple workflows and file storage systems for Communications Department.• Developed a cohesive communications strategy, managed crises and cultivated an environment of readiness and alertness. Show less

Raleigh-Durham, North Carolina Area

• Assisted a group of attorneys prepare case files, documents, depositions, and meetings.• Worked in call-center environment to help debtors and creditors resolve claims and complaints.

Derby, Kansas, United States

• Routinely prepared and delivered presentations for a group of 50+ middle and high school students and teachers.• Planned, staged, and produced special outreach/community events throughout the year.• Structured workflow and coordinated responsibilities for 15-20 person volunteer force.

Wake Forest, North Carolina, United States

• Supervised multi -media production; including producing DVDs for curriculum and youth camps, setup and operation of major audio/video system at six locations nationwide, troubleshooting, inventory & maintenance of all equipment.• Managed a team of 6-8 technical staff members.

Wake Forest, North Carolina, United States

• Ensured the basic upkeep of fitness center and gymnasium.• Enhanced usability by organizing and delivering an appropriate range of fitness activities and programs, as well as planning and setting up for student-body events.• Maintained high-level of management expectations for facilities.• Built and maintained relationships with staff and student patrons.