Derek Strong Email & Phone Number

Identify and select partners that meet Cisco warehousing requirements in terms of cost, overall capability/capacity, operational experience/excellence, quality, systems capability, and strategic alliance with Cisco.Negotiate contract and agreement with partners, including space, capabilities, terms and conditions, pricing, and service level.

• Responsible for warehousing process and systems, leading projects from corporate and manufacturing stakeholders. Drive strategy impacting service and manufacturing warehouses, create business cases, monitor key.
• Develop… Show more Responsible for warehousing process and systems, leading projects from corporate and manufacturing stakeholders. Drive strategy impacting service and manufacturing warehouses, create business cases.
• Develop warehouse business cases
• SME for new global warehouse and inventory processes and updates to existing global processes working with regions
• SME support for warehousing integrations and other Cisco supply chain needs
• Monitor global metrics and work with regions on process gaps/issues - (Governance)

Remote

Managing a team of Vendor Managers of strategic logistic partners in the Americas. Responsible for managing Finished Good and Repaired Good Inventory warehouses in NAM, maintaining inventory and serial number accuracy at or above 99%. Responsible for shipping service RMAs to customers and inventory domestic & international allocation orders to Cisco.

Remote

Managed the business partnership with one of Cisco’s most strategic logistics vendors. This included but was not limited to vendor performance management, contract negotiations, strategic initiatives, present quarterly business reviews, budgeting and forecasting. In this role, I collaborated across a broad range of cross-functional stakeholders in an.

Survey territory and customer health with a focus on the U.S. & Canada.Interlock with supply chain operations, cross-functional teams and all levels of management to influence service delivery improvements and extend capability across managed territory.Assist in business development and refining processes & operations to gain efficiency, productivity &.

TPM & OEM Program Manager - UCS & MCS TAC & Field Engineering supportResponsible for managing Cisco’s partnership with supplier UCS/MCS TAC and the OEM/TPM vendors that provide on site support & hardware replacements for these products globally.

Managed the daily operations for a team of Virtual Internetworking Support Engineers (VISE) to provide broad based technical support to field engineers globally at large enterprise and service provider customers. Beyond the core responsibilities, I also managed several projects, customer escalations, vendor relations, tool/application enhancements.

Provide technical leadership and guidance in fault isolation and restoration via network troubleshooting and circuit testing. Monitor & maintain core, backbone and endpoint components of global enterprise customer networks.