Derek Strong Email & Phone Number

Identify and select partners that meet Cisco warehousing requirements in terms of cost, overall capability/capacity, operational experience/excellence, quality, systems capability, and strategic alliance with Cisco.Negotiate contract and agreement with partners, including space, capabilities, terms and conditions, pricing, and service level agreements.Identify and mitigate risks such as disruptions, delays, or quality issues impacting supply chain operations.Lead analysis on… Show more Identify and select partners that meet Cisco warehousing requirements in terms of cost, overall capability/capacity, operational experience/excellence, quality, systems capability, and strategic alliance with Cisco.Negotiate contract and agreement with partners, including space, capabilities, terms and conditions, pricing, and service level agreements.Identify and mitigate risks such as disruptions, delays, or quality issues impacting supply chain operations.Lead analysis on warehouse footprint & space requests - (New/Expand/Remove) Show less

Responsible for warehousing process and systems, leading projects from corporate and manufacturing stakeholders. Drive strategy impacting service and manufacturing warehouses, create business cases, monitor key metrics, provide governance and support the Warehouse Sourcing Managers. Working with regional teams to understand their top issues and future scope recommendations, as well as meet with upstream services and manufacturing stakeholders to understand future impacts.• Develop… Show more Responsible for warehousing process and systems, leading projects from corporate and manufacturing stakeholders. Drive strategy impacting service and manufacturing warehouses, create business cases, monitor key metrics, provide governance and support the Warehouse Sourcing Managers. Working with regional teams to understand their top issues and future scope recommendations, as well as meet with upstream services and manufacturing stakeholders to understand future impacts.• Develop warehouse business cases • SME for new global warehouse and inventory processes and updates to existing global processes working with regions • SME support for warehousing integrations and other Cisco supply chain needs • Monitor global metrics and work with regions on process gaps/issues - (Governance)• Participate in roadmap/strategy development Show less

Remote

Managing a team of Vendor Managers of strategic logistic partners in the Americas. Responsible for managing Finished Good and Repaired Good Inventory warehouses in NAM, maintaining inventory and serial number accuracy at or above 99%. Responsible for shipping service RMAs to customers and inventory domestic & international allocation orders to Cisco warehouses & depots. Accountable to meet a Service Delivery Performance of 93%. Responsible for supervising the NAM logistics budget and volume… Show more Managing a team of Vendor Managers of strategic logistic partners in the Americas. Responsible for managing Finished Good and Repaired Good Inventory warehouses in NAM, maintaining inventory and serial number accuracy at or above 99%. Responsible for shipping service RMAs to customers and inventory domestic & international allocation orders to Cisco warehouses & depots. Accountable to meet a Service Delivery Performance of 93%. Responsible for supervising the NAM logistics budget and volume analysis/trending. Show less

Remote

Managed the business partnership with one of Cisco’s most strategic logistics vendors. This included but was not limited to vendor performance management, contract negotiations, strategic initiatives, present quarterly business reviews, budgeting and forecasting. In this role, I collaborated across a broad range of cross-functional stakeholders in an indirect leadership role. My primary responsibilities were to to engage in and lead the development and implementation of vendor strategies to… Show more Managed the business partnership with one of Cisco’s most strategic logistics vendors. This included but was not limited to vendor performance management, contract negotiations, strategic initiatives, present quarterly business reviews, budgeting and forecasting. In this role, I collaborated across a broad range of cross-functional stakeholders in an indirect leadership role. My primary responsibilities were to to engage in and lead the development and implementation of vendor strategies to optimize for cost, delivery, quality, and strategic alignment. Show less

Survey territory and customer health with a focus on the U.S. & Canada.Interlock with supply chain operations, cross-functional teams and all levels of management to influence service delivery improvements and extend capability across managed territory.Assist in business development and refining processes & operations to gain efficiency, productivity & effectiveness and ultimately improve customer experience while maintaining profitability for Cisco.Collaborate with Account teams… Show more Survey territory and customer health with a focus on the U.S. & Canada.Interlock with supply chain operations, cross-functional teams and all levels of management to influence service delivery improvements and extend capability across managed territory.Assist in business development and refining processes & operations to gain efficiency, productivity & effectiveness and ultimately improve customer experience while maintaining profitability for Cisco.Collaborate with Account teams, Sales and customers to address concerns and provide solutions for non-standard support requests. Show less

TPM & OEM Program Manager - UCS & MCS TAC & Field Engineering supportResponsible for managing Cisco’s partnership with supplier UCS/MCS TAC and the OEM/TPM vendors that provide on site support & hardware replacements for these products globally.

Managed the daily operations for a team of Virtual Internetworking Support Engineers (VISE) to provide broad based technical support to field engineers globally at large enterprise and service provider customers. Beyond the core responsibilities, I also managed several projects, customer escalations, vendor relations, tool/application enhancements, interview & train new hires, develop and document process/procedures for a constantly evolving team.

Provide technical leadership and guidance in fault isolation and restoration via network troubleshooting and circuit testing. Monitor & maintain core, backbone and endpoint components of global enterprise customer networks.