Ben Nweze Email & Phone Number

Lagos, Nigeria

Full-stack data analytics team as a service

Rännaku Pst 12 Tallinn 10917 Estonia

Recruited as the first ever data developer in the entire business and its subsidiaries, to improve the internalworkflows using data to enhance daily operations and guide management decisions.❖ Manage databases for business intelligence and operations❖ Build dashboards for every department/stakeholder to accelerate daily activities and decision making❖ Recruit and manage a team of enthusiastic data analyst/engineer to expand reachAchievements❖ Seamlessly transformed the visualization and use of data in Patricia Universe❖ Managed the team that worked on the Data warehouse for the business❖ Implemented product analytics using standard tool, to derive insights on users behavior by capturing both front/back end events

Porto, Portugal

Recruited to enhance faster and better decision-making for the business stakeholders as well as automation of processes across all 12 countries Jumia operates. Currently working remotely in Nigeria.❖ Developing new dashboards & reports globally in accordance with group priorities❖ Maintaining and optimizing existing dashboards & reports❖ Data exploration to understand current data availability; data mining in order to propose new analysis and evaluate feasibility of fulfilling new information requests from managementAchievements❖ Manned the Jumia Seller Score implementation project from the business intelligence endpoint❖ Built the Gross Inventory Dashboard which is used by the entire country-wide business to visualizethe health of the business country’s inventory❖ Also, mines historic data for tier1 commercial campaign which is used for capacity planning❖ Trained local analysts in business countries on standards to server friendly queries in SQL, data modeling and visualization

Systems and Business Intelligence Analyst, Jumia Nigeria.Recruited to locally manage the organization’s core inhouse and third-party applications. Providing continual service improvement ideas to the central developers (Portugal) by analyzing challenges faced in the business and user experience with the applications. Also, developing seamless tools (with SQL query) for large data extraction/processing from the data warehouse for team reporting.❖ Provide system support and resolve issues for all operational systems and main site used by various teams❖ Query the Data Warehouse for data used for executive reporting and core operations in various teams, using SQL for data manipulation and Excel/PowerBI for cleansing and visualization❖ As a local product owner, I provide inputs to the central development team in Portugal on new features required by the business❖ Lead training and rollout of new systems or features for Jumia Mall❖ Develop tools to support the business (Excel, Access, Outlook) based on users’ requests using VBA❖ Query the Data Warehouse for analytical data to be used for various team operations and reporting❖ Research new development and changes to business processes and technology❖ System change management❖ System analysis and documentationAchievements.❖ Investigated the applications thoroughly for root causes of potential and recurrent mystery issues/bugs and escalated promptly to the central tech team. A high overall system improvement rate was achieved within 6 months in the role❖ Trained staffs on advanced Excel for data manipulation and reporting. Also, training on fundamentals of HTML and SQL was achieved❖ Designed seamless tools for staffs’ day-to-day operations using VBA, PowerQuery and SQL

Ikeja

Recruited to provide intensive insights to vendor operations data, and for process automation within the department. ❖ Designing dashboards. i.e. auditing vendor package disputes, Failed Delivery Routine and Out of Stock Rates❖ Develop tools to improve work-flow (Excel, Access, Outlook) using VBA❖ Identifying insightful features in data-sets to be used as placeholders in process automation❖ Providing continual service improvements❖ Tier-2 issue resolution❖ Team project managementAchievements.❖ Improved the entire vendor operations communication process tool by designing a VBA tool that semi-automates the e-mail messages to vendors. The communication was to notify vendors on their entire operational process, giving a dynamic and fully detailed information❖ Also, trained all the Big 5 Jumia Countries on how to operate and use the tool designed; to fit in their operational communications. ❖ Provided inputs to the global dev team which was used to automate all the operational communications to further improve work flow.

Ikeja

Recruited as an on-boarder to train acquired vendors on the new marketplace model that was launched within that year. The training was to equip vendors on how to upload and process orders on the Jumia domain.❖ Acquiring vendors to sell on the JUMIA platform❖ Training vendors on how to upload and manage their store on Jumia❖ Mass upload of products on Jumia.com.ng❖ Training vendors on how to process orders from customers within timeline❖ Resolving issues with vendor uploads❖ Follow ups with vendors with Zero or few SKUsAchievements.❖ Educate vendors on a faster way to upload products in bulk on the platform via CSV imports❖ Suggested ideas that led to the development of the current seamless way of replicating an existing product from the main site. This was tagged as the ‘sell yours’ feature for vendors to reproduce products on their store with few clicks

Airtel Hq, Plot L2, Banana Island, Ikoyi

❖ Configuring laptop/desktop for users and resolving network/IT related issues within the company❖ Server installation and upgrades❖ Retrieving information from sales database for channel partners using SQL on TOAD❖ SPOC to the Sales Department on IT related issues❖ Administrative tasks; IT procurement, inventory of IT assets, etc❖ Core IT project monitoring and trainingAchievements.❖ Key member of the team that managed the Mobile Number Portability (MNP) project. This was mandatory for network providers to allow subscribers’ switching across service domains in 2013. ❖ Also got certified in Networking (CCNA), received training on the Information Technology Infrastructure Library (ITIL) and learnt SQL (self-taught).