• Acted as a liaison between on-site users, 10+ user representatives, and 5 to 8 overseas teammates to support an internal training web application serving 500+ users• Improved user experience by coordinating with 10+ user representatives from various functional teams to gather business requirements.• Consistently resolved complex project and technical issues reported in Jira and MS Teams with overseas software developers, ensuring faster resolution of challenges and customer satisfaction.• Established comprehensive test cases for functional testing with 30 to 50 cases per project cycle, contributing to a significant reduction in bug-related issues.• Provided technical support during SIT and UAT deployments by updating main system files, SQL scripts, and crontab with Linux commands, ensuring the system and database remained up-to-date.

• Drafted, tested, and Implemented 5+ Excel tools including automated project schedule for a medical device R&D team of 8 to 10 members, contributing to enhance collaborative organization.• Honed skills in Microsoft office to offer administrative support including presentation preparation, data entry and maintenance, which facilitated team’s communication.• Managed and maintained confidential files and records by streamlining documentation of project procedures, ensuring to meet industry standard and boost team efficiency.• Standardized filing processes, naming conventions of electronic files, assets scanning and inventory categorization to comply with company standards.