Benny Cheng Email & Phone Number

Markham, On, Ca

Toronto, Ontario, Canada

• Manages website and online marketing projects from documenting requirements during initiation, planning, execution, to delivering final outcome in closure • Consults on utilizing technology to achieve business goals: Integrated a web app for online medical form filling, saving physical storage and minimizing clinic wait time • Creates application instructional videos for staff • Curates engaging content (page layout, text, social media, e-newsletters, graphics, surveys) aligned with corporate identity (slogans, tone, guidelines, brand colors)• Cleans up client list excel files and imports into email marketing CRM database • Distributes e-newsletter to promote new services, sales, and strengthen branding• Maintains a strong social media presence with regular content updates across platforms like Facebook, Twitter, LinkedIn, and Google My Business profiles • Schedules regular backups and updates for plugins, WP themes, WP releases for optimal security and performance• Monitors website and plugins for irregularities; troubleshoots technical problems quickly and collaborates with teams to resolve issues• Maintains clear log of website changes and security upgrades

Online

• Provided one-on-one online tutoring to help students improve their speaking • Built an international clientele across 8 countries (Japan, China, Taiwan, Kuwait, Turkey, Hong Kong, etc)• Familiar working with students of all levels (beginner, intermediate, advanced), customizing lessons with reading materials, quizzes, discussions, and more

Toronto, Canada Area

• Worked with clients to solicit, gather and analyze user input and requirements in SFDC• Configured data and implemented automation processes to improve operational processes (eg. customized dashboards, organized leads, and made short cuts to reports)• Designed easy to use work injury forms for the Workplace Safety and Insurance Board• Presented demos and conducted user training sessions (translated technical features into layman terms) for middle level managers • Assigned different access level permissions to users and admins• Communicated closely with consultants, developers, and clients to meet project timelines

Markham, Canada

• Coordinated full marketing and sales cycles from proposal to ongoing services• Communicated closely with operations team to handle various projects including SEO, Adwords, Social Media, Web Design, Graphic Design, Reputation Management, Videography, and more• Monitored campaign performance by tracking key metrics and goals • Maintained close client relationships through regular reporting and value propositions• Achieved quarter end sales target by 133% • Managed various projects on a daily basis with strict deadlines and frequent follow ups

Markham, Ontario

• Managed web contents (texts, videos, images) and grew an online audience on corporate website - Wordpress CMS, Facebook, Twitter, LinkedIn, Google Plus +, Youtube, and niche forums• Identified industry specific platforms for targeted online advertising in the Canadian Mortgage industry. Consistently generated leads with minimal budget• Hosted in person and webinar social media training to over 200 mortgage sales agents• Simplified more complex technical features to clients of different age groups and computer proficiency (in person, phone, and email)• Curated different themed email marketing campaigns to 20,000+ subscribers on a monthly basis• Improved brand awareness and generated leads through email newsletters • Consistently kept client database up to date using Microsoft Dynamics CRM • Maintained healthy online reviews and SEO listings on corporate and affiliated websites (Google review page, review websites, industry forums)• Coordinated with marketing agency to generate leads and monitor campaigns (blogs, seo, ads)• Worked closely with sales team to generate online and phone leads on multi channels• Measured conversion goals with analytics

Toronto, Canada Area

• Led and generated sales through a grocery coupon online business • Executed four email marketing campaigns daily adhering to tight schedule with accuracy• Analyzed competitors, new trends, and analytics to improve campaign performance

Ontario, Canada

• Conducted research on policies and emission levels against environmental and health standards• Drafted campaigns and grant proposals for environmental initiatives (eg. nuclear power plant renewal proposal from the Canadian Nuclear Safety Comission) • Coordinated initiatives with environmental organizations and volunteers

Richmondhill

• Fostered strong relationships across departments, contractors, and residents • Managed a project to prevent residents from feeding and domesticating ducks • Coordinated tree planting events; supervised and demonstrated proper tree planting techniques

Laboratory Of Dr. Roland Hall

• Performed standard tests on soil and algae samples and organized data

Bachelor Of Science (B.Sc.), Environmental Biology

Activities and Societies: Intramural Soccer Champions, Ontario Chinese Debate Association Runner Up, University of Waterloo English Tutor

High School

Biological Science