As a customer success professional with over 11 years of experience, I am passionate about helping organizations achieve their goals through exceptional customer experiences. With a proven track record of success, I bring a wealth of knowledge and expertise to help companies build long-lasting relationships with their customers and drive growth.I have a proven track record of successfully leading cross-functional teams to deliver complex implementations and ensuring customer satisfaction throughout the project lifecycle. With my strong problem-solving skills and customer-focused approach, I am excited to leverage my expertise in driving customer success and helping organizations achieve their goals.
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Sr. Solutions Delivery ManagerZoominfo Jul 2023 - Apr 2024Led delivery of customized data solutions within ZoomInfo's Data-as-a-Service (DaaS) organization, enhancing long-term customer satisfaction and driving business outcomes.Managed go-to-market strategic consulting and project management services in master data management and enterprise data models.Collaborated with cross-functional teams (Customer Experience, Sales, Solutions, Customer Success, Product) to ensure maximum customer value from B2B data solutions.Developed expertise in… Show more Led delivery of customized data solutions within ZoomInfo's Data-as-a-Service (DaaS) organization, enhancing long-term customer satisfaction and driving business outcomes.Managed go-to-market strategic consulting and project management services in master data management and enterprise data models.Collaborated with cross-functional teams (Customer Experience, Sales, Solutions, Customer Success, Product) to ensure maximum customer value from B2B data solutions.Developed expertise in ZoomInfo's B2B data assets to provide advanced solution support and integrate GTM best practices.Standardized service delivery procedures, accelerating timelines and opening new revenue growth avenues.Independently managed multiple projects, delivering customized datasets and solving complex problems with a mix of technical and business acumen. Show less -
Product AnalystStealth Mode Apr 2023 - Jun 2023 -
Lead Implementation SpecialistChargebee Jan 2022 - Jan 2023Successfully led a small team of ICs based in the NAMER region helping them with Project Management- acting as a Mentor. -
Implementation ConsultantChargebee Apr 2020 - Dec 2021Was responsible for understanding each customer's unique business model (project), supporting them set up applications, and integrating them with the existing system.Worked closely with the Product and Engineering team to provide customer feedback, forward feature requests, and provide tweaks to the existing product features.Worked with Program Managers in beta programs and getting potential customers inadopting the beta feature. -
Support Team LeadChargebee Nov 2018 - Apr 2020Worked as a Team Lead – managed more than 20 team members in the Supportteam, spread across various shifts. -
Customer Success SpecialistChargebee Nov 2016 - Nov 2018Chennai, Tamil Nadu, India -
Product Support AnalystWingify Jun 2015 - May 2016New Delhi Area, India -
Associate Support EngineerIndus Valley Partners Jun 2013 - Jan 2015Noida Area, India -
Senior Technical SupportDell Aug 2008 - Jul 2010
Benny Thomas Education Details
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Guru Gobind Singh Indraprastha UniversityComputer Engineering -
St.Paul'S School
Frequently Asked Questions about Benny Thomas
What is Benny Thomas's role at the current company?
Benny Thomas's current role is Sr. Solutions Delivery Manager at ZoomInfo | DaaS | Post Sales | Implementation & Onboarding | Ex-Chargebee, Wingify, Dell.
What schools did Benny Thomas attend?
Benny Thomas attended Guru Gobind Singh Indraprastha University, St.paul's School.
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Benny Thomas
Senior Supply Chain Manager | Expert In Materials Management, Procurement, And Logistics | Proven Leader In Continuous Improvement And Regulatory ComplianceHyderabad1aurobindo.com -
Benny Thomas
Ux-Ui Designer | Frontend Developer | Veeva Certified Multichannel Crm Manager | Motion Graphics | Ex-Aviator | WriterKochi -
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