Benjamin Alvarez Email & Phone Number

Baltimore, Maryland, United States

San Antonio, Texas, United States

• Process requests to add, delete, or update Debit Card Stop Payments within SLO in accordance with Regulatory Requirements and Association rules• Ability to work in a face paced, deadline driven environment to ensure accurate and timely resolution• Experience in navigating systems such as Visa Resolve Online (VROL), Portal, Fidelity, Portfolio Viewer, Work List (EWL) and Dispute Command Center (DCC)• Researching, analyzing, and processing disputes and escalated inquiries in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules• Processes Provisional and/or Permanent Credit to member’s account• Maintains abreast of current Electronic Funds Transfer Act (Regulation E), Visa and other network rules

San Antonio, Texas, United States

• Performed back office functions that included Bank by Mail, Overdrafts, and Exceptions processing• Assisted mailroom in sorting, organizing, and accounting for all incoming checks, money orders, other financial instruments, written requests, and creating spreadsheets itemizing each instrument to balance each batch• Performed teller functions in processing deposits and payments to credit cards and loans for Bank by Mail• Assisted in Exceptions where daily generated reports indicated errors and issues with account transfers and payments that had to be investigated, resolved, and manually corrected to balance and offset with all markets• Ability to work in a face paced, deadline driven environment to ensure accurate and timely resolution. • Strong research, good attention to detail and problem-solving skills • Experience managing a pipeline of work from assignment to completion• Developed partnerships and the ability to collaborate with other business areas to ensure accurate resolution. • Take initiative to work independently, as well as assisting teammates when needed

San Antonio, Texas, United States

• Back office duties included assisting with Citi Global Banking Support Center and Manual Funds Transfers• Performed Global Banking liaison services in assisting domestic and foreign Citibank clients who wished to open accounts in different countries adhering to all legal and regulatory requirements of each country• Assisted clients in new account applications, verified required documents such as W-8 BEN, W-9 tax forms and photo IDs and passports, coordinated with branches and other global hubs to expedite accounts to be opened • Assisted clients in remote areas via phone requests to manually transfer between Citi accounts out of state• Excellent written and verbal communication skills in order to convey findings on completed research• Ability to read and analyze various financial documents

San Antonio, Texas, United States

• Responded to Citibank, Citigold, and Citi Private Bank client inquiries in an efficient and timely manner• Assisted with educating clients on a variety of products and services that best fit their banking needs• Effectively utilized computer systems to complete assigned tasks and address account inquiries• Provided assistance with the delivery of a range of products and services to Citi clients under general supervision• Assisted with a variety of requests such as: account balances, transferring funds, navigating through Citibank Online website, bill payments, travel suppression, reporting and replacing lost or stolen debit cards, investigations, disputes, estate processing, currency exchange information, and more• Appropriately assessed risk when business decisions were made by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, conduct and business practices, and escalating, managing and reporting control issues with transparency.

San Antonio, Texas, United States

• Provided Level 1 technical support for clients using Benefit Access website regarding their investment accounts• Knowledge of employee stock programs such as: Restricted Stock, Employee Stock Purchase Plans, Stock Options, and other employee investment products.• Answered general tax questions and explained 1099 forms. • Prepared stock orders for clients selling their shares before being confirmed with a financial adviser/licensed representative.

San Antonio, Texas, United States

• Per college degree requirements, worked in a financial investments and retirement company as an intern• Managed front desk greeting clients, answer phone inquiries, direct calls, and provide basic company information; oversee mail deliveries, packages, and couriers• Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc. as needed• Manage databases and input information, data, and records via Microsoft Excel spreadsheets• Shadow multiple office positions and train in a variety of tasks

Certificate Of Completion, Full Stack Web Development

A fully-immersive, project-based, and intensive 22-week Full-Stack Java Career Accelerator that provides students with 670 hours of expert.

Associate Of Arts And Sciences - Aas, Banking And Financial Support Services