Benny Sørensen Email & Phone Number

Århus, Midtjylland, Danmark

In my current role, I engage challenges with the largest short-term rental organization in Europe by addressing the lack of structure within the assigned business unit. Utilizing my business acumen, I craft and implement strategic people operations plans to improve onboarding processes to prevent attrition, absenteeism, and customer satisfaction. My work also identifies gaps in the process to bolster training efforts while evaluating hiring processes and documentation to improve candidate… Show more In my current role, I engage challenges with the largest short-term rental organization in Europe by addressing the lack of structure within the assigned business unit. Utilizing my business acumen, I craft and implement strategic people operations plans to improve onboarding processes to prevent attrition, absenteeism, and customer satisfaction. My work also identifies gaps in the process to bolster training efforts while evaluating hiring processes and documentation to improve candidate quality and experience. By designing improvements across the candidate life cycle, I enhance employee engagement and improve relationships with team members, partners, and stakeholders.My achievements in this role include:* Downscaling customer service calls by 8% through adaptive customer service training, improving overall customer satisfaction metrics while enhancing productivity* Designing and executing a two-week onboarding training program for new hires, creating performance consistency and expectation transparency * Establishing standards for performance and service, reducing attrition from 10% to 4% within Denmark, the United Kingdom, Malaga, and Croatia and driving absenteeism within Denmark from 15% to 6%* Building performance management standards to reduce layoff and termination needs, delivering cost savings * Facilitating improvements within the hiring process by evaluating job descriptions, structuring interview processes, and formalizing candidate screening procedures* Utilizing a robust understanding of labor laws within Denmark, the United Kingdom, and Spain to ensure organizational compliance and international employment practice alignment* Employing data gathering and analysis to drive and track team member engagement and retention, offering data-derived insights for decision-making* Bolstering overall people-related issues management by coaching functional management in critical areas for skill maturation Show less

Århus Området, Danmark

I was promoted to this role to improve the overall impacts and business goal alignment within the largest telecommunications company in Denmark. As such, I cultivated strategies for improved candidate identification, employee experience, and overall performance. Also, I crafted plans and led initiatives to improve overall performance in the meeting of company business expectations.My accomplishments within this position include:* Reducing hiring times for new team members from 60… Show more I was promoted to this role to improve the overall impacts and business goal alignment within the largest telecommunications company in Denmark. As such, I cultivated strategies for improved candidate identification, employee experience, and overall performance. Also, I crafted plans and led initiatives to improve overall performance in the meeting of company business expectations.My accomplishments within this position include:* Reducing hiring times for new team members from 60 days to 14 days by implementing screening processes* Implementing engagement strategies to gather feedback for continuous improvement, realigning focus on employee satisfaction, and expanding HR responsibilities to support management* Ideating, designing, and implementing a complete overhaul of the hiring process, detailing the cost to hire, time to hire, and critical data points for recruitment success* Realigning management within customer centers to optimize performance, matching member skills and expertise to organizational needs* Growing this role to 20 direct reports with two team managers while expanding hiring responsibilities to retail stores and recruiting and hiring C-Suite roles for the organization, filling up to 800 agents and 200 retail roles annually* Reducing overall turnover rates by 30% driving up to 15M DKK in savings annually Show less

Region Midtjylland, Danmark

I was recruited from a telecom competitor to build a robust candidate pipeline. My efforts focused success on managing attraction and employer branding efforts to identify and draw the attention of high-quality candidates.My highlights during this time include:* Overseeing recruitment efforts for customer service employees, aligning organizational needs with candidate skills to source highly matched prospects* Managing recruitment processes for managers and specialists within… Show more I was recruited from a telecom competitor to build a robust candidate pipeline. My efforts focused success on managing attraction and employer branding efforts to identify and draw the attention of high-quality candidates.My highlights during this time include:* Overseeing recruitment efforts for customer service employees, aligning organizational needs with candidate skills to source highly matched prospects* Managing recruitment processes for managers and specialists within both information technology and data analytics fields Show less

Brødregade Randers

In this prior position, I collaborated with sales leadership to turn around underperforming stores for the second-largest telecommunication provider in Denmark. By evaluating store circumstances and designing customized strategies, I addressed the particular areas of concern holding back each particular store. I became the first store manager to run two stores simultaneously, outperforming other stores by 10% in sales.My achievements with this company include: * Reducing turnover rates… Show more In this prior position, I collaborated with sales leadership to turn around underperforming stores for the second-largest telecommunication provider in Denmark. By evaluating store circumstances and designing customized strategies, I addressed the particular areas of concern holding back each particular store. I became the first store manager to run two stores simultaneously, outperforming other stores by 10% in sales.My achievements with this company include: * Reducing turnover rates by 50% within stores, reducing costs and improving overall store performance * Conducting thorough training to address skill and knowledge gaps within stores, meeting targeted needs for improvement* Balancing team strengths by realigning personnel to improve lagging metrics rapidly Show less

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Randers

Hr Valgfag På Diplom I Ledelse

Diplom I Ledelse

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Uddannet Kok

Akademiuddannelsen I Finansiel Rådgivning, Finansiel Rådgiving, Tilsvarende Hd Første Del

Akademiuddannelsen i finansiel rådgivning tages på aftenskole, således dette sker udenfor sædvanlig arbejdstid. Uddannelsen er påbegyndt.