Benoit Jacob Email & Phone Number

Maastricht Area, Netherlands

Responsible for DHL Express Order To Cash Processes and Shared Service Centers

Bonn, Germany

Within the Global Business Services (GBS) division of Deutsche Post DHL, the role has the global responsibility for all HR and Finance transactional services delivered out of 50 locations, of which 4 major Shared Service Centers.10 direct reports>4000 FTE's

Bonn, Germany

Global responsibility for Order To Cash processes, systems and programs.

Houston, Texas - Usa

Head of the DHL US Customer Finance Support Center - Responsible for all Customer Accounting activities (OTC) of DHL Express USA. M8 direct reports - 800+ employeesBudgetary responsibility of $120m

Within the DHL European Financial Shared Services Centre, manage the Receivables Department. Full operational responsibility - including process and organisational improvements - for all Receivables Services (Cash Collection, Credit Administration, Dispute Management, Inbound Call Centre and Third Party Management). Strong Customer Relationship dimension.6 direct reports - 250+ employees

Maastricht Area, Netherlands

This role had the responsibility to build from scratch, a multi-cultural department capable of handling timely and professionally any type of financial dispute arising from any customer of 8 European countries. This included the recruitment and development of a management team, the creation of a Management Information System and the establishment of solid business processes and work methods.4 direct reports - 130+ employees

Brussels Area, Belgium

Within the Engineering department (Services Group), manage the “Methods and Productivity Improvement Group”, staffed with engineers and business analysts.Through this internal consulting role, gained professional expertise in process analysis and re-design, resolution of organisational, technical and managerial problems.

New York, Usa

Responsible for the initiation and management of process improvement projects aiming to retain and grow business within the Financial Institutions segment. The job had two principal dimensions: project management and process improvement.

Worldwide

Managed an international team of auditors in assignments around the DHL Network focusing on the review of internal control procedures and the evaluation of compliance with existing policies.

Brussels Area, Belgium

Supervised audit teams responsible to conduct statutory audits and US/UK reporting audits in all industry sectors.

Member of a team of researchers responsible for developing an accounting system for the Wallonia Region.

International Business & Leadership Skills

Stategy

Business & Leadership Skills

Master Degree, Economics