Benoît Le Floch

Benoît Le Floch Email and Phone Number

Project Manager - Customer Service Manager @ ChargePoint
254 E. Hacienda Avenue, Campbell, CA 95008-6901, US
Benoît Le Floch's Location
Auray, Brittany, France, France
Benoît Le Floch's Contact Details

Benoît Le Floch work email

Benoît Le Floch personal email

About Benoît Le Floch

Specialized in customer satisfaction, risk assessment and problem solving"The customer should always get more than they thought they paid for". "He is not dependent on us. We are dependent on him. He is not an interruption of our work but the purpose of it"I have been working 17 years close to the customers, from the field to strategy and management. Two engines of my motivation: customer satisfaction and creation of added value. I am convinced it's the recipe of a service sustainability. I am a customer partner more than a supplier. I provide solutions, not products.I work always one step ahead, with proactivity. A good fireman extinguishes fires. A better one will avoid most of the outbreaks.

Benoît Le Floch's Current Company Details
ChargePoint

Chargepoint

View
Project Manager - Customer Service Manager
254 E. Hacienda Avenue, Campbell, CA 95008-6901, US
Website:
chargepoint.com
Employees:
501
Benoît Le Floch Work Experience Details
  • Chargepoint
    Deployment And Installations Manager
    Chargepoint 2023 - Present
    Campbell, Ca, Us
    EV Charging stations/ Managed regional operations: . fulfilled 300 outsourced missions p.a, installation & maintenance . managed and trained 4 agents / Led the regional change . implemented some KPI: 1st-time-right, raise 1st year MTBF . improved the productivity with risks assessments and managed resources (schedule, workforce, skills and tools)
  • Xenocs
    Installations & Customer Support Manager
    Xenocs 2020 - 2022
    Grenoble, Fr
    SAXS benches, X-rays systems, 700 k€/system, 85 % export/ Installations of 25 systems p.a, 25 % proto: ⋅ increased the service responsibilities (planning, resources, risks) to control the activity: reached 100 % on time delivery, reduced billing delay ⋅ implemented collaborative and transversal tools (with 3 other teams) to improve proactivity and efficiency: Gantt, WBS, RACI, risks assessment: reduced installation duration, increased MTBF of 1st year / Customer support on fleet of 200+ systems: ⋅ redefined process and tools: ticketing (80 p.w), escalation levels, internal and external communication, complex problem solving methodology: reduced MTTR ⋅ generated income from recurring business: created service offers, reviewed the costs prices and mark-ups. Goal: generate income, reduce MTBF (through to preventive maintenance)/ Recruited, managed and trained 5 engineers/ Presented monthly key indicators and strategies during management comities
  • Cognex Corporation
    Pre-Sales Project Manager
    Cognex Corporation 2018 - 2020
    Natick, Ma, Us
    Vision and deep-learning (AI) systems/ Integrations and applications studies (industrial and pharmaceutical) ⋅ investigated and analysed technical needs and constraints ⋅ analysed the context and calculated the return on investment ⋅ developed solutions, built onsite prototyping, trained integrators ⋅ 100 projects p.a, 2 M€ p.a
  • Ixblue
    Installations Project Manager
    Ixblue 2016 - 2018
    FOG navigations systems FOG and motion simulators/ Management of a 10+ M€ project: installation of repair facilities in India (2 facilities, 16 benches, 6 simulators): ⋅ managed a multidisciplinary team of 15 persons, + providers ⋅ communicated and negotiated 3 contract clauses with Indian HQ ⋅ administered export, risks, Agile, planning, budget, onsite validation ⋅ closed and billed on time, 32 % margin. Triggered a repeat order!
  • Ixblue
    Installations & Maintenance Engineer
    Ixblue 2012 - 2016
    Motion Simulators for navigation system calibration/ Installed 10 simulators p.a (up to 6 t, up to 1 M€) on site (80 % export)/ Generated after sales income (1 M€ p.a): service offers, public bidding/ Installation and trainings on site (requires skills of mechanics, optic, electric, refrigeration & metrology)/ Remote support and assistance
  • Ogp France
    Installations & Support
    Ogp France 2007 - 2011
    Les Ulis Cedex, Ile-De-France, Fr
    3D gaging machines/ Installed and maintained systems on customer site (100 systems p.a)/ Enhanced training activities of customers (income generation)

Benoît Le Floch Skills

Optics Engineering Planning Testing Training Manufacturing Microsoft Office Optique Vente Manufacture Anglais Espagnol Portugais Gestion De Projet Outils De Gestion De Projets Project Management

Benoît Le Floch Education Details

  • Cesi Ecole D'Ingénieurs
    Cesi Ecole D'Ingénieurs
    Projects And Team Management
  • Pierre And Marie Curie University
    Pierre And Marie Curie University
    Traitement D'Image
  • Lycée Léonard De Vinci
    Lycée Léonard De Vinci
    Optique Instrumentale
  • Lycée Nd La Paix
    Lycée Nd La Paix
    Baccalauréat

Frequently Asked Questions about Benoît Le Floch

What company does Benoît Le Floch work for?

Benoît Le Floch works for Chargepoint

What is Benoît Le Floch's role at the current company?

Benoît Le Floch's current role is Project Manager - Customer Service Manager.

What is Benoît Le Floch's email address?

Benoît Le Floch's email address is be****@****ocs.com

What schools did Benoît Le Floch attend?

Benoît Le Floch attended Cesi Ecole D'ingénieurs, Pierre And Marie Curie University, Lycée Léonard De Vinci, Lycée Nd La Paix.

What are some of Benoît Le Floch's interests?

Benoît Le Floch has interest in Football, Plongée Sous Marine, Musique, Travels, New Technologies, Voyage, Health, Jogging, Education, Sports D'hiver.

What skills is Benoît Le Floch known for?

Benoît Le Floch has skills like Optics, Engineering, Planning, Testing, Training, Manufacturing, Microsoft Office, Optique, Vente, Manufacture, Anglais, Espagnol.

Who are Benoît Le Floch's colleagues?

Benoît Le Floch's colleagues are Cameron Cloggie, Ridhi Jain, Edgar Baghramyan, Saad W., Abraham Robert, Steven Farrell, Davyd Holovii.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.