Benoît Le Floch Email and Phone Number
Benoît Le Floch work email
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Benoît Le Floch personal email
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Specialized in customer satisfaction, risk assessment and problem solving"The customer should always get more than they thought they paid for". "He is not dependent on us. We are dependent on him. He is not an interruption of our work but the purpose of it"I have been working 17 years close to the customers, from the field to strategy and management. Two engines of my motivation: customer satisfaction and creation of added value. I am convinced it's the recipe of a service sustainability. I am a customer partner more than a supplier. I provide solutions, not products.I work always one step ahead, with proactivity. A good fireman extinguishes fires. A better one will avoid most of the outbreaks.
Chargepoint
View- Website:
- chargepoint.com
- Employees:
- 501
-
Deployment And Installations ManagerChargepoint 2023 - PresentCampbell, Ca, UsEV Charging stations/ Managed regional operations: . fulfilled 300 outsourced missions p.a, installation & maintenance . managed and trained 4 agents / Led the regional change . implemented some KPI: 1st-time-right, raise 1st year MTBF . improved the productivity with risks assessments and managed resources (schedule, workforce, skills and tools) -
Installations & Customer Support ManagerXenocs 2020 - 2022Grenoble, FrSAXS benches, X-rays systems, 700 k€/system, 85 % export/ Installations of 25 systems p.a, 25 % proto: ⋅ increased the service responsibilities (planning, resources, risks) to control the activity: reached 100 % on time delivery, reduced billing delay ⋅ implemented collaborative and transversal tools (with 3 other teams) to improve proactivity and efficiency: Gantt, WBS, RACI, risks assessment: reduced installation duration, increased MTBF of 1st year / Customer support on fleet of 200+ systems: ⋅ redefined process and tools: ticketing (80 p.w), escalation levels, internal and external communication, complex problem solving methodology: reduced MTTR ⋅ generated income from recurring business: created service offers, reviewed the costs prices and mark-ups. Goal: generate income, reduce MTBF (through to preventive maintenance)/ Recruited, managed and trained 5 engineers/ Presented monthly key indicators and strategies during management comities -
Pre-Sales Project ManagerCognex Corporation 2018 - 2020Natick, Ma, UsVision and deep-learning (AI) systems/ Integrations and applications studies (industrial and pharmaceutical) ⋅ investigated and analysed technical needs and constraints ⋅ analysed the context and calculated the return on investment ⋅ developed solutions, built onsite prototyping, trained integrators ⋅ 100 projects p.a, 2 M€ p.a -
Installations Project ManagerIxblue 2016 - 2018FOG navigations systems FOG and motion simulators/ Management of a 10+ M€ project: installation of repair facilities in India (2 facilities, 16 benches, 6 simulators): ⋅ managed a multidisciplinary team of 15 persons, + providers ⋅ communicated and negotiated 3 contract clauses with Indian HQ ⋅ administered export, risks, Agile, planning, budget, onsite validation ⋅ closed and billed on time, 32 % margin. Triggered a repeat order! -
Installations & Maintenance EngineerIxblue 2012 - 2016Motion Simulators for navigation system calibration/ Installed 10 simulators p.a (up to 6 t, up to 1 M€) on site (80 % export)/ Generated after sales income (1 M€ p.a): service offers, public bidding/ Installation and trainings on site (requires skills of mechanics, optic, electric, refrigeration & metrology)/ Remote support and assistance -
Installations & SupportOgp France 2007 - 2011Les Ulis Cedex, Ile-De-France, Fr3D gaging machines/ Installed and maintained systems on customer site (100 systems p.a)/ Enhanced training activities of customers (income generation)
Benoît Le Floch Skills
Benoît Le Floch Education Details
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Cesi Ecole D'IngénieursProjects And Team Management -
Pierre And Marie Curie UniversityTraitement D'Image -
Lycée Léonard De VinciOptique Instrumentale -
Lycée Nd La PaixBaccalauréat
Frequently Asked Questions about Benoît Le Floch
What company does Benoît Le Floch work for?
Benoît Le Floch works for Chargepoint
What is Benoît Le Floch's role at the current company?
Benoît Le Floch's current role is Project Manager - Customer Service Manager.
What is Benoît Le Floch's email address?
Benoît Le Floch's email address is be****@****ocs.com
What schools did Benoît Le Floch attend?
Benoît Le Floch attended Cesi Ecole D'ingénieurs, Pierre And Marie Curie University, Lycée Léonard De Vinci, Lycée Nd La Paix.
What are some of Benoît Le Floch's interests?
Benoît Le Floch has interest in Football, Plongée Sous Marine, Musique, Travels, New Technologies, Voyage, Health, Jogging, Education, Sports D'hiver.
What skills is Benoît Le Floch known for?
Benoît Le Floch has skills like Optics, Engineering, Planning, Testing, Training, Manufacturing, Microsoft Office, Optique, Vente, Manufacture, Anglais, Espagnol.
Who are Benoît Le Floch's colleagues?
Benoît Le Floch's colleagues are Cameron Cloggie, Ridhi Jain, Edgar Baghramyan, Saad W., Abraham Robert, Steven Farrell, Davyd Holovii.
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