Facilitating a seamless experience to all referrers and healthcare professionals seeking to send their patients to our world-class centres, from first contact to continuity of care. It is my role to build and nourish long-lasting professional relationships with all of our centres and referrers to ensure the prosperity and growth of our business.

As a Member Services Officer, it is my responsibility to arrange a wide range of first-class medical appointments and procedures for our members whilst making it a seamless experience for them, so that they can focus on their treatment and recovery.
Part of our role as a medical concierge company is to deal with all aspects of a medical appointment, from the initial need and request of our client to the medical provider, through the insurances companies, financial details and all medical reports and tests required to see the treatment plans through.
At Cavendish Health, we believe that top-performance athletes, entertainment workers and other highly qualified professionals whose livelihood relies on keeping healthy at all times should have access to the best and fastest medical care in order to reduce or prevent any downtime and keep doing what they do best.

As a Patient Relations Lead, it is my role to manage the Reception and Concierge teams and ensure our team makes a great first impression, delivering a courteous, helpful and engaging welcome to our guests, patients and visitors, promoting a positive image of Parkside Hospital whilst guaranteeing the wellbeing, satisfaction and comfort of all patients, offering a highly personalised style of service in keeping with the high quality of a private hospital.

As a Duty Manager, it is my role to lead a passionate and energetic Front Office team dedicated to delivering an individual personalised guest experience where the focus is to delight and engage. Working closely with an experienced team of HODs within Front Office, Concierge, In Room Dinning, Engineering and Housekeeping, we look to maximise hotel efficiency and communication to ensure that service delivery across the hotel runs seamlessly. However, my role is not limited to front office as I also support our other divisions including F&B and Events when needed.
As a Duty Manager, I handle various guest situations and incidents, acting as a representative of the management team for Café Royal, forming key part of the hotel response team to ensure all emergency situations are dealt with quickly and efficiently.

Providing a warm welcome and goodbye to all guests checking-in and out of the hotel.
Assisting guests and costumers with their inquiries and requests and providing excellence in service with every interaction.
Day to day control of guests expenses and charges throughout their stay and revision of future reservations as to satisfy to the best of our abilities our guests wishes and preferences.
Over USD 30.000 + Tax generated in upselling revenue contributing to a 3.8 USD ADR increase in 2015.

Day to day operation of the restaurant, mostly in the kitchen as a kitchen hand and purchasing assistant.

Setting up the lounges for banquets, social events, conventions, seminars and other events taking place in the hotel. Waiting on the guests of the events and providing the highest level of service whilst doing so.

Preparing, organizing and managing the orders of the coffee shop, including snacks, sandwiches, cakes, smoothies and a vast variety of coffees, as well as taking care of the cash register and making the orders for the suppliers.