Workforce upskilling, re-skilling and cross-skillingImproving time to effectiveness for new startersIdentifying and addressing emerging skill gapsSupporting recruitment and retentionUplifting workplace culture

► Leading of two scrum teams in a rigorous application of SAFE/Scaled Agile methodology including stand up, work refinement, backlog grooming, sprint planning and retrospectives ► Applying project templates, tools and artefacts per our methodology and portfolio standards► Analysing performance data to identify & resolve risks, predict/manage team capabilities and work velocity► Establishing and maintain product roadmaps and forward commitments, in line with portfolio objectives► Extensive collaboration with business partners for requirements gathering and benefits realisation► Supporting fellow product owners/managers with knowledge sharing, mentoring/coaching new & junior staff► Scheduling work with Release Engineers as part of a complex whole of government release train► Following up with business partners on effectiveness of solutions and benefits realisation► Triage of bugs and incidents, managing expectations and negotiating priorities ► Collaborating with parallel Product Owners/Managers and Scrum teams to co-deliver technical work

Design and delivery of learning and development strategies for graduate members of the legal team.

Scrum master responsibilities across two agile teams (Business Analysts and Developers), delivering the second milestone of an ICT project. - Management and facilitation of agile rituals including stand ups, scrum of scrums, sprint grooming/planning and retrospectives. - Identification, assignment and management of workload via Jira, including prioritisation and management of tasks between teams. - Development of major project report and its associated artefacts. - Refining and mapping processes to enable better quantification of work.

► Contributing to the formulation, management and delivery of digital transformation projects ► automated SMS capability to improve customer experience and regulatory compliance ► customer-centric web ecosystem to demystify a highly regulated and complicated experience► Stakeholder engagement including vendors, internal parties, businesses and Government agencies of all levels► Conducting Human Centred Design research, preparing business process and solution requirements► Facilitating Agile methodology including rituals like stand-ups and retrospectives► Preparing and facilitating stakeholder workshops, surveys, client meetings

Stakeholder communications and engagement for Statewide Digital Transformation Program - including The Queensland Business Launchpad and the Vocational Education & Training Informed Consumer projects. ► Submissions for advertising approval ► Acquisition of new stakeholders for project roll out ► Management of existing stakeholders as the project is deployed new Local Government areas ► Maintenance of stakeholder communication reporting and registers

Establishment of a Project Management Office in a new State Government department, from a clean-slate.Developed a bespoke and comprehensive and automated reporting system, featuring► Live status on key project performance criteria► Automated approval, follow up and submission of project updates via Microsoft Flow► Access-controlled project team reporting repositories via SharePoint and Excel► Intelligent Dashboard report via Power BI, with interactive features including dynamic graphs, data slicers, summary analyticsDiscovery of project teams and their projects► Building trust and adding value to project and program managersCreation of a consistent project methodology and approach► Establishment of routine project reviews between projects and the PMO► Determining required governance via a new classification toolDevelopment of user-friendly project tools and artefacts► Facilitating user testing to ‘break’ in new tools► Customisation and contextualisation of tools into required department format► Applied endorsed methodology (Prince 2 Agile) in plain English► Integrated smart prompts and drop-down features, to allow quick and consistent completion of forms► Established a PMO network, facilitating collaboration between agencies

► Client management of all secondary schools within one of Queensland's most populated territories ► Demonstrating knowledge of the Queensland VET sector, FET act and VET investment plan► Obtaining, analysing and presenting feedback from stakeholders to identify opportunities for our clients to maximise results from the VET investment plan and address industry skilling needs► Providing first-class communication to stakeholders, inc. negotiating training programs, identifying barriers to participation for clients, resolving stakeholders queries, delivering expert advice. ► Establishing relationships with a diverse group of stakeholders quickly and effectively► Managing assigned territory of clients (schools, students, employers, industry bodies)► Acting as a trusted stakeholder and a first point of contact for clients.

► Analysing performance of Training/Employment programs, providing intervention as required► Evaluation and overhaul of reporting mechanisms, ► Extensive data collection and analysis to drive intelligent strategic performance.► Demonstrating leadership and management skills within a team unit, ensuring achievement of KPIs► Building workforce development strategies, addressing employer recruitment and skilling needs

Consultancy firm, delivering business support across recruitment, training, human resources and operations management.► Providing holistic business support services to a diverse portfolio of clients, including Queensland Government, Community Organisations, Registered Training Organisations, Private Organisations and Schools► Development and deployment of recruitment and selection programs► Providing outsourced human resources support, including sourcing candidates, screening, selection, induction & training, performance management and exits ► Design and delivery of employability skills, achieving excellent outcomes for clients entering the workforce► Providing outsourced stakeholder management► Establishing internal training academies for businesses ►Digitisation of business practices for organisations, streamlining processes, improving accuracy and saving labour costs► Development of business materials, including policies/procedures, training manuals, forms and templates

Optimise Training is a professional development resource for individuals and organisations. Our training is uniquely memorable and extremely effective. We train the individual, not just the curriculum. Our benefits ► Immediate results for yourself, your team or your staff ► 100% customised for your workplace, industry and progression pathway ► Engaging, memorable and enjoyable training ► Learn and apply our concepts using impact training, saving time and resources ► Seamless compatibility with accredited training and existing workplace training modules Key training areas ► Tactical Communication ► Leadership ► Public Speaking ► Teamwork ► Motivation For a professional development experience like no other please be in touch.

Large Registered Training Organisation, providing accredited training on a national and international basis.► Establishment of a new, pioneering model of training using offshore support► Extensive overhaul and development of policies/procedures, forms and templates to ensure compliance with multiple regulators► Onboarding a new team of trainers, administration and customer service staff to meet the needs of a growing campus► Reporting information to company directors and stakeholders interstate and offshore► Carefully monitoring staff performance, ensuring qualitative and quantitative standards are achieved► Training of internal staff to meet the specific needs of their positions, including cross-training to build resilience ► Managing performance of teams► Recruiting, onboarding, training and inducting new team members► Fostering a new, welcoming and rewarding business culture► Handling specific client requests, including query resolution ► Negotiation with internal and external stakeholders to ensure competing priorities were achieved► Project lead on a national scale to enhance teamwork across the organisation

► Upholding and enforcing partnership compliance ► Achieving RTO compliance, completing internal audits► Developing new and existing partnerships (Increased partnerships to 90 schools, from 12 originally)► Management of a state-wide Certificate II, III & IV programs ► Accountable for the performance of 100+ Trainers and budgetary outcomes► Development and delivery of business systems [work-flow and delegation related]► Professional development for staff, using structured training, informal training and Recognition of Prior Learning ► Implementing technology across the organisation including cloud computing, smartphones and tablets► Innovating new business practices to increase output and lower costs

Planning, management and delivery of projects including:► Conversion of all RTO program materials from paper to electronic. ► Design of Training Programs [including RPL kits] in Business, Fitness/Sport, WorkplaceTraining and Assessment, Workplace Practices, First aid and Indigenous Health. ► Upgrading programs to new Training Packages. Developing rich content using multimedia. ► Marketing campaigns► Business development campaigns

Design of the following Training Programs - Certificate III & IV in Fitness - Certificate IV in Training and Assessment - Certificate III in Business - Certificate II & III in Sport/Community Recreation - Certificate II in Workplace Practices - Certificate II in Indigenous Primary Health Care - Advanced First Aid - Level 1 in General Coaching Principles

Modes of delivery - Adult education - High School education - One-on-one [I have expertise in RPL] - Classroom learning - Large scale lectures - Online learning - Workplace learning - Tailored programs [e.g. Indigenous programs]

- Direct supervision of Area-Coordinators and their work teams- Managing a large-scale traineeship program- Securing government funding- Achieving budget and performance standards- Conducting on-the-job training for staff in performance deficiency areas- Designing and implementing staff RPL and on-the-job training programs

Developed electronic educational software for ESL students + multimedia web deigns + marketing video productions.