Ben Patridge Email & Phone Number

Beaverton, Oregon, United States

Responsible for providing Level 3 (L3) Sustaining Engineering Escalation Support for the Tintri VMStore Data Storage product.

Responsible for providing Level 2 (L2) support for the Tintri VMStore Data Storage product.

Beaverton, OR

• Principally responsible for supporting the Harmonic MediaGrid Data Storage product whose architecture is based on the Lustre Filesystem. Product architecture includes dual Metadata Servers (MDS), Content Server.
• Principally responsible for supporting the Harmonic MediaGrid Data Storage product whose architecture is based on the Lustre Filesystem. Product architecture includes dual Metadata Servers (MDS), Content Server.
• Actively lead global support team by creating internal & external documentation.
• Responsible for training internal and external customers and also creating product knowledgebase articles.
• Daily responsibilities include identifying hardware, firmware, client and server code regressions and submitting bug fix & product enhancement escalations to engineering. Methodology includes tracing hardware/software.
• Provided direct support to customers via product installation, replacements, upgrades, and system recovery.

Las Vegas NV

• Created Azazia Software LLC to market software products I created as well as develop new business opportunities.Highlights:
• Created Data Center Audit. A Web Based PHP Application for Data Center asset management.
• Created OnSched. A Web Based PHP Application designed for employee "Shift Rotation "resource management.
• Co-Created MyMedSupport Business Model. Created a business plan with colleague for a direct Health Care Cost reduction program that would enable the uninsured… Show more Created Azazia Software LLC to market software.
• Co-Created MyMedSupport Business Model. Created a business plan with colleague for a direct Health Care Cost reduction program that would enable the uninsured to obtain discount health care based on the Medical CPT.
• Created RhythmFire School of Music Website (http://www.rhythmfireschool.com/) Created websites including web-presence and developed sales and marketing strategy.Sold products directly to a worldwide customer.

Greater Seattle Area

• Principally responsible for resolving high severity escalations for NAS Data Storage Product at Isilon. Responsible for troubleshooting critical issues, reproducing customer issues using multiple VMWare ESXi systems.
• Troubleshooting Isilon custom OS (FreeBSD) kernel core dumps, thread process tracing and file locking issues, Samba(SMB)/CIFS Windows Active Directory to UNIX ACL & LDAP… Show more
• Troubleshooting Isilon custom OS (FreeBSD) kernel core dumps, thread process tracing and file locking issues, Samba(SMB)/CIFS Windows Active Directory to UNIX ACL & LDAP interoperability, journal file system level.

Las Vegas, Nevada Area

• Developed, tested, deployed, and was responsible for maintaining the web based (PHP/MySQL/Oracle) case management, skills routing, and workflow call center CRM solution used by the worldwide technical support center.
• Developed, tested, deployed, and was solely responsible for maintaining the customer facing technical support documentation portal, problem ticket escalation, and file upload system used by all of Hitachi internal and.
• Developed, tested, deployed, and was solely responsible for maintaining the customer facing technical support documentation portal, problem ticket escalation, and file upload system used by all of Hitachi internal and.
• Responsible for all data collection utilities (scripts) on all UNIX (AIX, HPUX, Solaris, Linux, MAC OSX, VMware, etc.) and Windows platforms used by all Hitachi field personnel and customers for problem resolution..

Greater San Diego Area

• Principally responsible for performing engineering level software escalation support for Hitachi SAN storageproducts.
• Responsibilities include end-to-end (host-to-switch–to-storage) SAN analysis and troubleshooting of enterprise applications written in JAVA, C, PERL, application debugging, application and host error log analysis.
• Responsible for direct customer interaction providing SAN data storage environmental… Show more
• Responsible for direct customer interaction providing SAN data storage environmental recommendations, backup recovery strategies, and recommendations for SAN "Enterprise" data storage management. Show less

Greater San Diego Area

• Responsible for supporting the Hitachi Mid-range and Enterprise class Storage Area Network (SAN) hardware products as a member of Global Support and Services (GSS).
• Responsible for customer remote-support, and data/log analysis including network switch, and end-to-end analysis.

Mountain View, CA

• Responsible for ensuring smooth technical transition from previous vendor (Lucent) to KapAlon.
• Responsibilities also included interviewing, hiring and building 3-man on-site support team for contract service delivery and support.
• Responsible for ensuring SLA agreements, vendor screening for best-of-breed solutions, and documenting procedures.
• Responsible for growing new business opportunities in the greater Silicon Valley area.
• Experience with drafting Request for… Show more
• Experience with drafting Request for Information (RFI) work agreements, and soliciting new business. Show less

Mountain View

• Lead Sr. UNIX System Administrator on a 3-member team responsible for maintaining Solaris server cluster for mission critical servers, outlining architecture solutions and disaster recovery processes.
• Responsible for conducting regular meetings with business unit leaders for architectural overview, status, and projections for future environmental growth and stability.

Greater Seattle Area

• Aventail (Seattle,WA): Responsible for working with the development team on daily Solaris administration issues.
• AT&T Wireless (Redmond,WA): Documented a 100-page security audit of the Lucent cellular communications switch including all terminal server access, network access, user accounts, and backup and recovery procedures.
• Paramount Studios (Hollywood,CA): Responsible for administering AIX production NetCommerce web servers.
• Fairchild Semi-Conductors… Show more
• Fairchild Semi-Conductors (Portland,ME): Administered HP K/V Class servers, EMC Symmetrix, and a SunOS E4500 Lotus Notes cluster.
• RedHat (Seattle Home Office): Global support team member responsible for remote 24/7 technical support for Red Hat Linux for an international customer base. Show less

Irwindale, CA

• Implemented OS/2 server rollout to 16,000+ branch environment. Provided OS/2 server administration and Cisco router support. Monitored network connections with AIX network monitoring stations. Wrote REXX tools to.

Austin, Texas Area

• Administered NT, OS/2, and Novell client/server environment. Installed and configured Lotus Notes servers/clients, and developed forms & databases. Installed network cabling and network equipment, administered OS/2.

Austin, Texas Area

• Administered NT, OS/2, and Novell client/server environment. Installed and configured Lotus Notes servers/clients, and developed forms & databases. Installed network cabling and network equipment, administered OS/2.

Downey, CA

• Provided in-house application and system support for Windows NT/Novell/Macintosh internal network.

Northridge, CA

• Designed telephone, network, and electronic connectors using CAD-Key. Transposed senior designer's drawings into the CAD system, and outside customer drawings.