End to end product ownership of Mastercard messaging solutions, including:o Product feature/functionality development and supporto Value proposition developmento Thought leadership on competition and industry trends o Sales enablement o Performance measurement (financial & customer value derived) o Operational oversight.Regular Ideation to identify new use cases that leverage Mastercard message types.Manages the product life-cycle and develop strategies to expand Mastercard’s messaging offerings.Define and refresh the product road-map to ensure value is expressed and delivered to customers, and market opportunities are maximized.Develop new and refreshes existing sales enablement & training materials.Manages and communicates product performance through dashboard reporting and metrics.Accountable for ensuring that new product development follows Mastercard’s Product Management Excellence program

Lead a team responsible for the end to end development and implementation of a knowledge management solution to support B2B, B2C, and B2E business functions.Solicit ongoing internal and external feedback to determine needs and establish business and technical requirements for the product to ensure ongoing evolution.Established knowledge management as an internal value added product and commercialized service across the Mastercard Enterprise.

International Assignment designed toLead Automation efforts which, while incrementally implemented, enabled the execution of the long term transformation strategy.Identified financial gaps which resulted in increased revenue allowing product line to exceed revenue targets.Lead transformation of support functions to offshore Partner.Implemented new communications strategy driven by feedback from internal stakeholders and external customers to improve customer experience and product transparency.

Subject Matter Expert on the Key Accounts team for our Dual Message, Single Message, and ClearingPlatforms.• Lead new strategic B2B initiatives and ensured alignment against customer support models.• Evaluated existing support process and lead efforts to grow and improve as product and business lines evolved.

Subject Matter Expert on the Mastercard Key Accounts team for our Dual Message, Single Message, and Clearing Platforms.• Integrated new strategic B2B initiatives and ensured alignment against customer support models.• Evaluated existing support process and lead efforts to grow and improve as product and business lines evolved.

Business analyst for a suite of offline Single Message, Dual Message, and Clearing Simulators to support Mastercard customer's offline testing needs.

Responsible for monitoring of Mastercard's network, infrastructure, and suite of applications to ensure system availability to Mastercard customers.Examine network messaging for dual and single message authorization systems to help issuers and acquirers drive higher acceptance