As the Head of Service Management, I am responsible for leading the overall strategy and delivery of our service offerings and technical support. I lead a team of service management professionals and am the primary point of contact for our customers and partners.My key responsibilities include developing and implementing service management strategies and processes to ensure the delivery of high-quality services that meet customer and business needs. I lead the service management team to… Show more As the Head of Service Management, I am responsible for leading the overall strategy and delivery of our service offerings and technical support. I lead a team of service management professionals and am the primary point of contact for our customers and partners.My key responsibilities include developing and implementing service management strategies and processes to ensure the delivery of high-quality services that meet customer and business needs. I lead the service management team to ensure customer satisfaction and successful service delivery. I manage the service portfolio and ensure it aligns with the company's overall strategy and objectives. I develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure service performance and drive continuous improvement.I collaborate with other departments, such as sales, engineering, and product development, to ensure that services are delivered effectively and efficiently. I communicate with customers and partners to understand their service needs and provide regular updates on service delivery. I identify and manage service-related risks and issues and implement appropriate actions to mitigate them. I ensure compliance with relevant regulations and standards. I monitor and report on service performance and trends to the president of the company. Show less

CNC Applications main aim is to increase your productivity, efficiency and profits.We have several products and skilled engineers to achieve this.CADCAM: program more complex components with intelligent tool paths in a lot less timeCNC training: the more knowledgable your staff are, the more valuable to you they are. A skilled workforce is a productive workforce.DNC: seemless program management, ensuring all of your programs are safe and readily accessible across… Show more CNC Applications main aim is to increase your productivity, efficiency and profits.We have several products and skilled engineers to achieve this.CADCAM: program more complex components with intelligent tool paths in a lot less timeCNC training: the more knowledgable your staff are, the more valuable to you they are. A skilled workforce is a productive workforce.DNC: seemless program management, ensuring all of your programs are safe and readily accessible across the shop floorFactoryWiz: what are your machines doing? Are they performing how you think they are? Using FactoryWiz will tell you how well they are working and how to increase there output. Full automated OEE reporting. Live visual management.Consultancy: we specialise in reducing your cycle times and setup times using various methods and techniques. Show less

Data collection and monitoring of all CNC controls.Fanuc FOCAS Data CollectionMazak Data CollectionHAAS Data CollectionHeidenhain Data CollectionRS232 CommunicationsCrystal ReportsR/W SQL DataR/W CouchDB DataWireless NetworkingGSM NetworkingOther responsibilities:Marketing collateralEmail/website managementTechnical Demonstrations

Specialist department in rebuilds and retrofits in the automation sector of manufacturing.Responsibilities included:ISO Program Training.Macro B Training.Manual Guide i Training.Fanuc Product Support.Technical helpline.Product demonstrations.Custom Focas Applications (VB.net/C#/SQL).Custom Fanuc Screens on the CNC.PMC Logic (Fanuc Ladder 3).Website Creation (HTML + Dreamweaver).

I was based in the service deparment but employed as a Fanuc CNC programming specialist (Applications Engineer).Responsibilities included:ISO Program Training.Macro B Training.Manual Guide i Training.Fanuc Product Support.Technical helpline.Product demonstration.System Software Updates and Backups.Control Breakdown and Repair.

CNC programming on Chiron VMC'sCNC programming on Nakamura Tome LathesTurnkey projectsCustomer Training.Product Demonstrations