Global Head Of Product & Delivery
Singapore
- Product stakeholder for all consumer facing products across The LateRooms Group.- Working in an agile set-up across 4 product development teams, and owning the prioritisation, UX/UI and delivery across mobile apps (android & iOS), search, the new fully responsive front end platform, and customer management.- Delivered and migrated LateRooms brand onto new fully responsive platform built with NodeJS and began the process of implementing a minimum viable product approach to further development work.- Saw significant commercial improvements driven by conversion rate uplift, including .8 percentage point rise in mobile conversion rate post delivery.- Website reached 1st position in the Compuware UK online retailers rankings, which measures site load performance. Previously we'd never been inside the top 30.- Continued to drive regular enhancements to the new platform, including UI and information improvements to the hotel details page, enhancements to the search experience, and implementation of Intillery 'sales' messaging across various touch points.- Worked with customer management team in Singapore to build and deliver a completely new authentication and user account system for both LateRooms & AsiaRooms businesses, leveraging those new APIs to bring additional benefit into the mobile applications.- Delivered countless enhancements to the mobile apps post the initial launch, including favourite hotels, push notifications, mobile only rates, saved cards, multi-currency, new user sign up incentives, and much more.