Benjamin Grover Email & Phone Number

England, United Kingdom

England, United Kingdom

London, England, United Kingdom

• ​The sole owner of managing infrastructure and security internally. Liaison between internal stakeholders and the external IT company, reporting directly to the Director of Data. ​
• Managing the IT infrastructure and network estate with the assistance of external IT Team ​
• Maintaining and improving the company security posture ​
• Managing identity and access management and account security ​
• Preparing and presenting proposals and reports on infrastructure and security ​
• Intrinsically involved in achieving and maintaining ISO 270001 ​

• Owning the vulnerability mitigation and OS/Software patching for an 800+ server estate and 4000+ desktop estate, under the guidance of the Information Security Team:
• Making judgement calls on risk factors to prioritise and mitigate vulnerabilities using industry leading platforms such as Nessus and Ivanti Security Controls
• Patching the desktop estate using WSUS
• Implementing Server decommissions
• Working closely with department managers to find solutions and workarounds to exploitable products
• Testing patches and fixes before managing deployments

Livingston

• A senior member of the IT team in a home-based role, resolving IT issues, implementing projects, and managing the support system:
• Managing incoming tickets, emails, and phone calls
• Providing high quality first response and escalations
• Designing and implementing projects to new and existing customers
• Working remotely with a team of Engineers to provide efficient and permanent solutions for customers
• Helping to develop knowledge and training for the team and customers

Leeds, United Kingdom

• A second line analyst and administrator working a split schedule between a home office and multiple Radisson hotels. Job roles included:
• Independently providing support, upgrades and preventative maintenance onsite; requiring taking ownership of the IT infrastructure for five hotels often on a 24-hour basis.
• Working from home as part of the nationwide second line support team.

Queensland, Australia

Career Break

London, United Kingdom

Biggin Hill Airport

• A senior position within the Customer Service Team working with aviation SaaS, providing excellent service, solutions, training and support to high profile individuals and businesses within the Aviation Industry..
• Acting Head of Customer Support (Covering vacant post)
• Attending weekly Head of Departments meetings
• Running weekly Customer Service Team meetings
• Providing consulting insight and information on potential software solutions to Clients
• Face-to-face Training days for individuals and businesses on Aviation Software

Techquarters

• A management role within the Support Desk; ensuring quality of service, upholding SLA's, managing ticket queues, and keeping the Support Desk functioning day to day. Duties Included:
• 1st and 2nd help desk support
• Acting Head of Technical Services (covering vacant post for 7 months)
• Field support
• Microsoft 365 domain management and troubleshooting
• Documenting customer infrastructure, network, and domain details

• Duties Included:
• 1st and 2nd line Help Desk support
• Field Support
• Creating and updating company knowledge base using Microsoft SharePoint 365
• Troubleshooting Microsoft 365 issues
• Creating Customer site and network diagrams in Microsoft Visio

Master'S Degree, Computer Science With Ai

Education record

Information Technology