Ben Shelton Email & Phone Number

Greater Nashville Area, Tn

Intensive full-time software development bootcamp focusing on full stack development fundamentals and problem solving. The final half of the program executed in a simulated company environment with Scrum methodology.• Real-world application of OOP fundamentals through group and individual projects• Source code version control and project management with Git/GitHub• JavaScript fundamentals leveraging DRY, modular, readable code and reusable components• Built browser-based single page applications using React, HTML, and CSS • Styled applications with CSS Frameworks, Bootstrap and Materialize, and wrote custom styles as needed• Learned unit testing to write testing suites for code• Application design through white boarding dependencies and building ERD’s• Created and modified database design/content using SQL, ADO.NET, and ORM tooling.• Created RESTful APIs with C#/.NET• Leveraged Razor for creating and editing MVC applications

Pulaski, Tennessee

Leader in modern insurance technology, that builds and delivers best-in-class InsurTech solutions to connect every point of the insurance distribution channel.• Completed Subject Matter Expert certification for multiple products• Responsible for diagnosing and solving a wide range of customer’s issues as they pertain to Vertafore products in both a technical support and customer service capacity using a combination of product and technical knowledge, problem-solving, and critical thinking• Singled out and entrusted to take on more complex and complicated cases, calls, and customers as well as included participation in multiple bridge calls that occur after internal issues have been discovered causing issues for our external customers• Utilized product, technical, and process knowledge in conjunction with experience and problem-solving skills to provide assistance and support coworkers on a daily basis in addition to customers• Assisted with the training of more than 25 employees on various aspects and responsibilities of the Customer Support Specialist job and created PowerPoints and aptitude tests used in the training process for both new and existing employees• Created, reviewed, and updated process and problem-solving documentation for both internal and external use.

Pulaski, Tennessee

Regional bank that operated in 11 states across the southeast as well as Washington D.C. Primary services included deposits, lending, credit cards, and trust and investment services. Through its various subsidiaries, the company provided corporate and investment banking, capital market services, mortgage banking, and wealth management.• Responsible for not only various monetary transactions, but also providing customer service in both a receptional and problem-solving capacity via telephone as well as in person• Utilized knowledge of both the products and services offered in conjunction with the clients' account history, relationship with the bank, and unique circumstances in order to make recommendations about the aforementioned products and services that would best benefit the clients' needs• Entrusted with access to clients' sensitive information as well as performing the proper procedures for proof capture, filing, and destruction of the documentation containing this information.

Pulaski, Tennessee

Multinational carry-out pizza chain featuring chicken wings, signature breadsticks, and pizza tossed from handmade dough. It is the third-largest pizza chain in the United States.• Responsible for coordinating other employees and making executive decisions concerning shift activity in addition to interacting with the public in both a sales and customer service capacity• Trained more than 40 people on various aspects of the job, ranging from basic duties such as food preparation, equipment use and maintenance, and cleaning to customer service and management facets which include sales techniques, phone etiquette, and nightly paperwork• Negotiated and implemented a bargain with the local college that resulted in increased sales• Created a multitude of documents using Microsoft Word and Excel to be displayed around the store or used in closing paperwork• Assisted in narrowing down the applicant pool and made both recommendations and decisions on interview candidates.

Full Stack Web Development

HTML, CSS, JavaScript, React, C#, .NET

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Pi Gamma Mu Honor Society