Delivering commercial and risk optimisation IT asset management solutions to customers. Acting as the lead consultant for the ITAM team through mentoring, service design, standardisation and being a subject matter expert to not only the ITAM team but the whole organisation.

Delivery of procurement optimisation and compliance based services on either a one off or regular basis. Subject matter expert across the organisation and mentoring and development of colleagues. Long term relationships with customers to deliver beyond a single shortfall view towards risk management with a focus on the solutions rather than the problems.

This role encompassed all of the projects delivered as a SAM Consultant but with creative control and responsibility of Commercial Benchmarking and Compliance Assessment service offerings.• Responsibility for evolving service offerings to facilitate relevant new technologies such as Cloud services• Creating of project delivery documentations such as Statement of Work, Project Workbooks, Findings reports and presentations used by the whole team of consultants• Supporting and… Show more This role encompassed all of the projects delivered as a SAM Consultant but with creative control and responsibility of Commercial Benchmarking and Compliance Assessment service offerings.• Responsibility for evolving service offerings to facilitate relevant new technologies such as Cloud services• Creating of project delivery documentations such as Statement of Work, Project Workbooks, Findings reports and presentations used by the whole team of consultants• Supporting and mentoring SAM Consultants and SAM Analysts within the team running with 121’s and PDP’s for SAM Analysts• Approval of Solution Consultant scoping of projects and review of customer facing Statements of Work• Problem resolution route for team members with both internal and external parties at all levels always mindful of the Commercial implications of my decisions• Development of new services to compliment demand• Working with the team of Senior Consultants to build and expand managed service offerings• Leading on Trustmarque’s multi-year managed service offerings based on a managed Snow Azure platform working with customers to address compliance and process issues over the term of their contract• Heading Agreement Lifecycle service wraps to support and build upon Microsoft’s T36 methodology with true up services, Licensing optimization, cloud transition and agreement evolution modules• Licensing Optimisation Services associated GM amounting to c. £1m in the last financial year for the team (c.£400k individually and working on the end of PSA12 project which contributed c.£350k) • Advising and negotiating for customer with complex licensing considerations such as shared service or outsourced arrangements to achieve the most cost efficient outcome• Presenting Microsoft changes (product, licensing and pricing structure) changes to customer through webinars, marketing emails and documentation as well as to internal sales colleagues Show less

Identified as a key individual within Trustmarque I was moved fully over to the Asset Management and Procurement Services team full time as part of my natural progression to deliver Commercial Benchmarking and Compliance Assessments (Both Microsoft funded and customer funded)Working with new and existing Governmental organisations, Public Sector entities and Corporate Enterprise class organisations dealing with large financial organisations, central and local government entities and… Show more Identified as a key individual within Trustmarque I was moved fully over to the Asset Management and Procurement Services team full time as part of my natural progression to deliver Commercial Benchmarking and Compliance Assessments (Both Microsoft funded and customer funded)Working with new and existing Governmental organisations, Public Sector entities and Corporate Enterprise class organisations dealing with large financial organisations, central and local government entities and regional NHS trusts, addressing licensing challenges through the delivery of projects to achieve compliance and licensing optimisation to produce costs savings of 38 percent over three years and 25% over six years (current figures). -Conducting Microsoft partner funded Compliance Assessments to the required standard set by the vendor and customer funded reviews both following with remediation advice and recommendations-Presenting the Compliance Assessment results to senior management within the customer organisation-Experience with using multiple audit tool data (Trustmarque’s hosted Snow, On premise Snow, SCCM, MAP, ServiceNow & Certero) and with experience of engagements requiring multiple audit tools to be considered simultaneously-Working on multi-year “Virtual Asset Manager” services producing documentation and running quarterly compliance reviews with the customer-Delivering the Commercial Benchmarking licensing optimisation service in full including customer facing strategy sessions and presentation of completed service results to senior management-Assisting account managers in Microsoft licensing queries to best advise Trustmarque customers in the licenses required for complex scenarios Show less

In late 2010 I noted that my licensing knowledge was increasing quickly and had a desire to progress further so I approached the Asset Management and Procurement Services lead with a desire to progress into Professional Service. This led to an internal hybrid role being created for me adding to my Microsoft Operation Specialist responsibilities listed below including licensing optimisation projects as part of a staged move over to Professional Services. I continued during this period to… Show more In late 2010 I noted that my licensing knowledge was increasing quickly and had a desire to progress further so I approached the Asset Management and Procurement Services lead with a desire to progress into Professional Service. This led to an internal hybrid role being created for me adding to my Microsoft Operation Specialist responsibilities listed below including licensing optimisation projects as part of a staged move over to Professional Services. I continued during this period to provide MCP 672 Designing and Providing Volume Licensing Solutions to Large Organizations training to the sales floor.Within this hybrid role I delivered Commercial Benchmarking licensing optimisation saving customers 36% over three years and 24% over six years (Figures based at the time).-Continuing with my responsibilities as a Microsoft Operations Specialist (as below)-Delivering the Commercial Benchmarking licensing optimisation service in full including customer facing strategy sessions and presentation of completed service results to senior management-Assisting account managers in complex Microsoft licensing queries to best advise Trustmarque customers in the licenses required for complex scenarios-Working in a team of experienced licensing consultants and working with my more experienced colleagues to build my licensing knowledge further-Maintain an up to date licensing knowledge of the Microsoft product range-Adhering to and contributing to the quality control processes to ensuring services delivered were complete and accurate Achievements include:-Trustmarque outstanding contribution award 2011 Show less

Working with the sales teams within Trustmarque to ensure all operational aspects creating and servicing Microsoft licensing agreements were conducted with accuracy. Another aspect of the role involved advising and training customers through Microsoft portals such as VLSC to manage their SA benefits, media downloads and Volume license keys. Also undertaken as an additional responsibility within this role was undertaking the training of the sales floor to take their MCP 672 Designing and… Show more Working with the sales teams within Trustmarque to ensure all operational aspects creating and servicing Microsoft licensing agreements were conducted with accuracy. Another aspect of the role involved advising and training customers through Microsoft portals such as VLSC to manage their SA benefits, media downloads and Volume license keys. Also undertaken as an additional responsibility within this role was undertaking the training of the sales floor to take their MCP 672 Designing and Providing Volume Licensing Solutions to Large Organizations.-Creating, quality reviewing and submitting Microsoft Agreement paperwork in line with Microsoft Standards-Ensuring all Microsoft KPIs were met to ensure all rebate payments were received in full-Producing PSA price files in line with MOU08 and PSA09 discounts-Managing VLSC (SA benefits, License Keys, Online Services, MSDN Subscriptions and Media downloads) for customers.-Communication with Microsoft licensing specialists, operational teams and account managers over agreement queries and clarifications-Processing returns and resolving backorder invoices to ensure all orders were processed and credited correctly where requiredAchievements include:-Trustmarque outstanding contribution award 2010 Show less

Responsible for procurement, management and supplier communication for Microsoft Open and all other non-Microsoft procurement.-Achieving high levels of accuracy for orders placed through QA processes-Managing issues with orders by liaising with the account management team and suppliers-Being responsible for compiling and distributing price files-Working on backorder report to chase invoicing to ensure all orders placed had been processed with suppliers and handling… Show more Responsible for procurement, management and supplier communication for Microsoft Open and all other non-Microsoft procurement.-Achieving high levels of accuracy for orders placed through QA processes-Managing issues with orders by liaising with the account management team and suppliers-Being responsible for compiling and distributing price files-Working on backorder report to chase invoicing to ensure all orders placed had been processed with suppliers and handling returns.-Responsibility for approving “red flags” within the system by matching product pricing being imported with supplier quotes Show less

-Placement year during degree-Analysis of internal information for management reports for use by senior sales management-Attendance on weekly calls to discuss reports required-High level of data manipulation within Excel