Ben Ha Email & Phone Number

Mission Viejo, Ca, Us

Denver, Colorado, Us

Denver, Colorado, Us

As a Senior Sales Engineer, I manage and mentor a team of Sales Engineers focused on the mission of using AI to solve pain points and workflow inefficiencies for customers in Government, Legal & Compliance. Example solutions include:• Redaction of audio and video through the automated detection of heads, license plates, and other personality identifiable information (PII), greatly accelerating the release of public records• Suspect identification by comparing faces in photo and video evidence to a database of Known Offenders (mugshots) and generating a shortlist of potential matches for an investigator to review• Transcription of audio and video, enabling the quick search and review of thousands of hours of media based on keywords spoken• Translation of foreign language documents and audio for discovery and early case assessment purposesSome of my responsibilities include:• Working closely with Product and Engineering to ensure the voice of the customer is heard and translated into actionable feature requests to continue to improve the product and the underlying AI technology• Navigating the more complex enterprise deals that require API integration or some level of functionality that is not considered "out of the box", and overcoming any technical objections during the process• Promoting the products through the hosting of webinars, conferences, and technical training of channel partners

Denver, Colorado, Us

At Veritone, I combined the latest in AI/ML technology with my technical pre-sales experience to deliver purpose-built solutions for both Media & Entertainment and Government clients. Highlights include:• Modernized a police agency's mugshot database by migrating it to the cloud and cognitively enabling it for Facial Recognition training, leading to the arrest of over 150 Known Offenders in its first year of use• Architected an ETL workflow for a media company, transforming AI cognitive metadata into an Edit Decision List (EDL) file that can be imported into Adobe Premiere, resulting in a time savings of 20%• Built proof-of-concept (POC) demonstrations using a customer's sample data, including determining the best AI model to use for their content and use case through a benchmarking process

Irvine, California, Us

In my role as a Senior Sales Engineer, I focused on eliminating inefficiencies in the pre-sales process. Highlights include:• Shortened average sales cycle by 30% through the design of sales tools, including an online version of a Site Survey which generates a quote and SOW (Statement of Work)• Increased average size of solutions sale by 50%, providing technical pre-sales expertise in discovery calls with prospects and opening the door for more complex opportunities• Standardized product demonstrations by developing “demo-ready” environments and scripts for channel partners, reducing the need to conduct live webinars by 20%In addition, I oversaw all pre-sales activities in the company, working closely with the Director of Sales to regularly review the sales pipeline and provide optimal technical pre-sales support to the sales team. I also mentored and assisted the other Sales Engineers in the more challenging projects.

Irvine, California, Us

As a Sales Engineer, I increased the average size of solutions sales by 50% by providing technical pre-sales expertise to our sales team, helping to close larger and more complex opportunities. For example, I built a custom demonstration of an enterprise electronic forms solution for a medical center comprised of 9 hospitals, leading to the awarding of a contract worth over $250,000.Day-to-day responsibilities included:• Gathered project requirements through discovery calls, webinars, and on-site visits• Prepared and presented tailored demonstrations of solution based on client’s documents and requirements• Guided salespersons in preparing quotes and proposals, recommending the appropriate combination and quantity of each product needed for the overall solution• Authored Statements of Work (SOWs), detailing project timelines and deliverables

Irvine, California, Us

As Technical Suppport Manager, I oversaw the implementation of a new support ticketing system and phone system, increasing responsiveness by 25% and providing visibility of open issues to management. My responsibilities included:• Reviewed open support cases to ensure service-level agreements were being met• Dealt with escalated support cases, leading to a quick and satisfactory resolution

Irvine, California, Us

As a Technical Support Analyst, I provided post-sales technical support to customers and resellers. I resolved most support cases within the same or next business day, receiving numerous compliments from both our customers and resellers.My responsibilities included:• Provided technical support to customers and resellers through phone, email, and remote sessions• Reported bugs and feature requests in JIRA from customers and resellers in the field

Irvine, California, Us

During my internship as a Quality Assurance (QA) Engineer, I performed QA testing on the entire product line, reporting bugs and enhancements to the product development team to be addressed. As new versions of products were released internally, I developed test plans to facilitate regression testing on existing features and functional testing of new features. In addition, I verified issues reported by customers and resellers, helping to ensure a timely response and resolution to their requests.