Salesforce Systems Administrator
Current
Jul 2024 - Present
AeroLeads people directory · profile
Ben O. Email & Phone Number
Salesforce Systems Administrator
at
Smart Circle International
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Salesforce Systems Administrator
Location
Toronto, Ontario, Canada
Company size
Who is Ben O.? Overview
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Quick answer
Ben O. is listed as Salesforce Systems Administrator at Smart Circle International, a company with 251 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ben O..
Ben O. previously worked as Salesforce Administrator at Dsi Tech. and Salesforce Administrator at Globacom. Ben O. holds Network Systems, Information Technology from Mohawk College.
Company email context
Email format at Smart Circle International
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Smart Circle International
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Profile bio
About Ben O.
As a certified Salesforce.com professional, I am passionate about driving operational excellence through Salesforce administration, I thrive on configuring and optimizing Salesforce instances for organizations.With 7 years worth of experience in the IT space involving digital transformation, project management, software/system development lifecycle(SDLC), and Salesforce administration, I have demonstrated my commitment to addressing industry pain points - like Salesforce implementation issues - analyzing business processes for a new line of business, using this analysis to deliver project recommendations which included detailed business requirements documentation, project plans and architectural artifacts-, as well as, implementing robust data management strategies, including data migration, deduplication, and ongoing maintenance, to ensure data accuracy and consistency across the organization.I am driven by the opportunity to catalyze organizational success by leveraging my technical expertise to maximize Salesforce capabilities and drive meaningful business outcomes, such as streamlining their sales, marketing, and customer service practices, automating processes and increasing their efficiency and revenue growth, all within an Agile framework.Expertise:Salesforce Administration | B2B SaaS - Service Cloud Proficiency | Sales Cloud Proficiency | Platform App Builder Proficiency | SOQL | Salesforce Inspector | Data integrity - ETL tools | Data Loader | Data Import Wizard | Process automation - Flow (Declarative Coding) | Salesforce Object Relationship Design | Reports and Dashboards - Actionable insights | Lead management - Web to Lead | Case to Lead | Case Routing | Assignment Rules | Sharing Rules | Profile & Role Based Record Access Control | Integration management | Training & Support proficiency | Stakeholder collaboration | Agile Methodologies
Current workplace
Ben O.'s current company
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Smart Circle International
4 roles
Ben O. work experience
A career timeline built from the work history available for this profile.
Salesforce Administrator
Dsi Tech.
- Led an elaborate team to analyze business processes for a new line of business. Through this analysis, delivered a project recommendation which included detailed business requirements documentation, project plans and.
- Customized business operations with Salesforce, resulting in a 20% improvement in user efficiency due to streamlined processes, including creating and modifying fields, page layouts, record types, and screen flows.
- Responsible for analyzing and documenting business requirements, business workflow development, file mapping, functional design and technical specification and working with business partners/stakeholders to determine.
- Revitalized services with Salesforce Sales and Service Cloud, achieving a 30% surge in retention and a 20% reduction in service response times.
- Facilitated ongoing training and support sessions for Salesforce users, contributing to a 25% enhancement in user proficiency and adoption.
- Implemented and maintained scalable data migration processes for updating, maintaining, and auditing data within Salesforce through meticulous data ETL and tools - such as data import wizard, and data loader.
Feb 2020 - Jun 2024
Salesforce Administrator
- Collaborated with team members on feature and user experience design planning.
- Deployed solution using profiles, standard and custom objects, profiles, and web-to-lead functionality.
- Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, Profiles, and Control User Visibility within the Salesforce Application
- Manage Salesforce cases, requests/issues for Salesforce end-users
- Maintain technical knowledge by using Trailhead, attending educational workshops, and reviewing related publications, when available.
Nov 2018 - Jan 2020
Junior Cloud Engineer
- Interacted with different development teams to provide support in deployment activities
- Worked with multiple project managers from different vendors to understand the release plans and provided support according to their requirements
- For new applications, worked with development teams to get the requirements of application release process
- Analysed cloud infrastructures and recommended improvements for performance gains and cost-efficiency
- Created and patched servers while providing necessary information on projects to the operation team
Apr 2017 - Oct 2018
Team & coworkers
Colleagues at Smart Circle International
Other employees you can reach at smartcircle.com. View company contacts for 251 employees →
DT
Devante Townsend
Colleague at Smart Circle InternationalAtlanta, Georgia, United States, United States
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AS
Alexandra Starzyk
Colleague at Smart Circle InternationalNewport Beach, California, United States, United States
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CB
Cesar Bucio
Colleague at Smart Circle InternationalSacramento, California, United States, United States
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DS
Debbie Sharp
Colleague at Smart Circle InternationalRichmond Hill, Ontario, Canada, Canada
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AM
Arsalan Mahmood
Colleague at Smart Circle InternationalCanada, Canada
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LC
Larry Carey
Colleague at Smart Circle InternationalColumbus, Ohio Metropolitan Area, United States
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OH
Omari Harris
Colleague at Smart Circle InternationalVictorville, California, United States, United States
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JF
Justin Forshay
Colleague at Smart Circle InternationalJacksonville, Florida, United States, United States
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ES
Erich Sieben
Colleague at Smart Circle InternationalGrover Beach, California, United States, United States
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WB
Work Bradley
Colleague at Smart Circle InternationalSan Francisco, California, United States, United States
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Devante Townsend
Colleague at Smart Circle InternationalAtlanta, Georgia, United States, United States
View →
AS
Alexandra Starzyk
Colleague at Smart Circle InternationalNewport Beach, California, United States, United States
View →
CB
Cesar Bucio
Colleague at Smart Circle InternationalSacramento, California, United States, United States
View →
DS
Debbie Sharp
Colleague at Smart Circle InternationalRichmond Hill, Ontario, Canada, Canada
View →
AM
Arsalan Mahmood
Colleague at Smart Circle InternationalCanada, Canada
View →
LC
Larry Carey
Colleague at Smart Circle InternationalColumbus, Ohio Metropolitan Area, United States
View →
OH
Omari Harris
Colleague at Smart Circle InternationalVictorville, California, United States, United States
View →
JF
Justin Forshay
Colleague at Smart Circle InternationalJacksonville, Florida, United States, United States
View →
ES
Erich Sieben
Colleague at Smart Circle InternationalGrover Beach, California, United States, United States
View →
WB
Work Bradley
Colleague at Smart Circle InternationalSan Francisco, California, United States, United States
View →
2 education records
Ben O. education
Network Systems, Information Technology
Master Of Technology - Mtech
FAQ
Frequently asked questions about Ben O.
Quick answers generated from the profile data available on this page.
What company does Ben O. work for?
Ben O. works for Smart Circle International.
What is Ben O.'s role at Smart Circle International?
Ben O. is listed as Salesforce Systems Administrator at Smart Circle International.
Where is Ben O. based?
Ben O. is based in Toronto, Ontario, Canada while working with Smart Circle International.
What companies has Ben O. worked for?
Ben O. has worked for Smart Circle International, Dsi Tech., and Globacom.
Who are Ben O.'s colleagues at Smart Circle International?
Ben O.'s colleagues at Smart Circle International include Devante Townsend, Alexandra Starzyk, Cesar Bucio, Debbie Sharp, and Arsalan Mahmood.
How can I contact Ben O.?
You can use AeroLeads to view verified contact signals for Ben O. at Smart Circle International, including work email, phone, and LinkedIn data when available.
What schools did Ben O. attend?
Ben O. holds Network Systems, Information Technology from Mohawk College.
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