Ben Stables Email & Phone Number

Staines-upon-Thames, England, United Kingdom

Chertsey

Chertsey

Marlow, Buckinghamshire, United Kingdom

London, United Kingdom

Leading a team of 6 Key Account Managers covering UK wide Field Sales supporting companies with their Driver Risk Safety programmes. Long sales cycle, consultative account management and new business through a wide variety of procurement processes. Start-up product verticals and bespoke solutions the norm and a complex mix of online and offline training.

Slough, United Kingdom

I was brought on for four months to motivate and lead an experienced sales team as AFL went through rapid expansion. During that time I analysed sales pipelines to identify low hanging fruit and introduced incentives to drive more experienced account managers to over achieve. I also developed sales people to the next level, improved pipeline management.

London, United Kingdom

• Moved into the people side of the business to lead an important people change programme. Led a team responsible for Training, HR & Recruitment. During this period of expansion and change for the business I widened my.
• Developed a new set of company values, launched, trained and kept alive throughout the business, becoming our template for people at MIC
• Led project to move into bigger offices in London, including all sourcing, contracting, fit out and physical move details, resulting in an appropriate office environment for MIC people, in line with our values and.
• Developed a performance review process in line with the above, ensuring that everyone in the company is performing against the required behaviours, and that the right development conversations were happening
• Developed a talent management/succession planning model to ensure that those colleagues with potential have clear development plans and that the company is supporting those properly

London, United Kingdom

• Leading and Managing a sales call centre of around 80 agents in 9 teams at the company’s head office in London. Responsible for the ongoing change programme designed to increase value in the business and maximise sales.
• Grew lead to sale conversion from 14% to over 35%, and the renewal rate from 55% to over 75%
• Achieved an increase in sales per man per day month on month each month in 2013
• Led restructuring of the sales teams to offer a more blended approach to our customer enquiries, increasing the efficiency and reducing costs while increasing our level of customer service
• Optimised the telephony system to improve abandon rates and service levels
• Involved in designing and optimising sales processes for new product channel launches, with programmes of continuous improvement employed to refine the start ups, again increasing sales per man per day and profit.

National

• Leadership of the Consumer Sales team within Bupa Health & Wellbeing, responsible for the sales performance of 80 FTE based in 2 sites (Staines and Manchester). Selling a range of Health & Wellbeing products including.
• Received Sales Achievement award at both 2011 and 2012 sales conferences
• Led period of high change focussing on efficiency and effectiveness including new commission schemes, new KPI and performance measures, new ways of working and processes
• Implemented a new technology programme into the area including outbound dialler, ‘Bupa Now’ screen-sharing, Queue Buster facility and updated web chat functionality
• Rolled out new Customer product suite ‘Bupa By You’ into sales teams including new systems functionality and updated scripting
• Developed management team using ‘Exceptional Sales Management’ programme – installing new management practices including daily/weekly update meetings, daily commitments and assured follow up from management – leading.

Staines And Manchester

• Leadership of a high performing Telesales area, focussing on delivery of volume, growth and conversion activity via direct channels. Utilised inbound and outbound Telemarketing activity to channel opportunities and.
• Increased lead to sale conversion from 25% to over 40%, took cross sales volume to over £1m per annum and improved first year sales persistency to over 80%
• Created a number of retention teams focussed on outbound contact programme to existing members, using welcome calls and pre-renewal calls to improve the first year lapse rate by over 4%
• Won place on ‘Top Achievers’ trip in all 5 years
• Finalist in Contact Centre Innovation Awards
• Integrated stand alone teams into wider call centre to improve cost effectiveness and achieve economies of scale, whilst also improving results