1. Spearheaded high-value projects ($500K+) using Agile methodologies, driving cross-functional teams toward successful completion of milestones. My strategic planning and resource management led to optimized workflows and consistently high client satisfaction, reflecting my evolution as a leader in project delivery.2. Designed and automated digital workflows with Zapier, reducing manual tasks and enhancing team productivity. By collaborating with teams through Confluence for visual project mapping, I streamlined processes and shortened timelines, demonstrating my commitment to continuous improvement and operational efficiency.3. Led end-to-end implementations for a $25 million company, leveraging Agile and Scrum principles to streamline processes and optimize resource allocation. This role expanded my responsibility as I worked to enhance operational efficiency, cost-effectiveness, and client satisfaction on a large scale.

1. Created and hosted large-scale digital webinars, engaging 100+ partners per session and driving platform adoption. Each month, I successfully facilitated the integration of 25+ partners, showcasing my ability to increase awareness and deliver tailored support that fosters long-term growth.2. Designed and launched targeted lifecycle email marketing campaigns that reached 1000+ partners, significantly increasing product adoption and upselling opportunities. By utilizing data-driven strategies, I improved partner retention and drove revenue growth for the company.3. Facilitated workshops to gather live customer feedback on products and features, leveraging insights to identify key areas for improvement. I worked closely with the product management team to communicate findings and ensure actionable resolutions, demonstrating my commitment to customer-centric innovation.4. Drove strategic discussions with the director team to optimize marketing services processes, identifying operational inefficiencies and leading initiatives that enhanced cross-functional collaboration and overall operational efficiency.

1. Led the onboarding of partners to the Vendasta Software platform, successfully managing 400+ projects in 2021 alone. By implementing Agile and Scrum methodologies, I ensured timely delivery, optimized workflows, and improved team collaboration, which led to a 20% reduction in project timelines.2. Consistently exceeded monthly goals by driving team performance in project completion and maintaining high partner satisfaction through personalized support and clear communication. My efforts led to top CSAT scores and strengthened stakeholder relationships, driving long-term retention.3. Enhanced onboarding retention by streamlining project tracking with Vendasta Task Manager (Asana) and leading continuous improvement initiatives. My focus on risk mitigation and process optimization increased operational efficiency, reducing errors by 15%.

1. Successfully managed a diverse portfolio of over 100 marketing research project accounts, spanning national and international clients, achieving a 95% project completion rate on time and within budget, resulting in a 20% increase in client retention.2. Delivered exceptional project management and technical support for various research methodologies:- Focus groups - In-depth interviews (IDIs)

1. Single-handedly worked on a prospective Malaysian client's pre-sales project and attained them2. Winner of outstanding performance quarter 4 award, 20113. In-charge of coverage checks using Microsoft Excel doing Vlook up's and creating Pivot tables, field mapping based on the team’s method of working using MS office and DataScope products4. Managed sales requests from sales specialist groups (US, Europe &Asia)5. Applied understanding of all financial markets and range of Thomson Reuters products like DSS to investigate and resolve client queries