Ben Daugherty Email & Phone Number

Saint Joseph, MO, US

450 NW Richards Rd, Kansas City, MO 64116

• Lead cross-disciplinary teams and embed myself with the client to provide strategic and operational impact
• Interacts with the business stakeholders and subject matter experts in order to understand their problems and needs
• Interacts with system architects and developers to ensure project is properly implemented
• Works with the client to identify opportunities for improvement in business operations and processes
• Gathers, documents, and analyzes business needs and requirements
• Documents the functional and, sometimes, technical design of the system

Heartland Health

• Reported directly to Chief Brand Officer and Chief Medical/Information Officer
• Managed one caregiver
• Responsible for the development, oversight and improvement of processes associated with organizational e-Initiatives
• Collaborated with various organizational leaders, up to and including the President and CEO, and caregivers to improve workflows, resolve issues, and strive for continual process improvements
• Collaborated with Marketing Communications for digital needs and development of Influence Health (Medseek) Predict CRM System for direct mail and My Mosaic Portal electronic communication
• Responsible for the design, maintenance and ongoing usage of email Marketing campaigns using iContact

St. Joseph, Missouri Area

• Brand Management: Work with Marketing/Communications teammates to ensure brand identity for Heartland Health was adhered to at all time online. Maintained design consistency between Web site and Intranet.
• Advertising Management: Developed online banners, surveys and other Web-based communication for internal clients.
• Strategic Marketing: Developed Search Engine Optimization strategy for promoting Heartland service lines and centers of excellence.
• Graphic Design: Designed and created all aspects of look and feel for Heartland Web site and Intranet. Worked with other departments to develop interesting and informative PowerPoint presentations including video and.
• Copywriting: Managed all aspects of the development and maintenance of copy found on the Heartland Web site and Intranet.
• Social Media: Maintained Heartland online presence via Facebook and Twitter and developed a following of more than 2,000 fans. Provided compelling and relevant posts to create conversation in the community. Ensured.

St. Joseph, MO

Primary responsibilities: User support and customer service. Responded to questions from callers remotely. Assisted staff, and physician offices with technology problems in offices, clinical areas and off-site clinics. Learned fundamental operations of commonly used software, hardware and other equipment. Followed standard Help Desk operating procedures..

Kansas City, MO

Managed 41 customer service representatives; handling all team issues including monitoring attendance and supervisor calls; and handling customer service calls pertaining to card member accounts by using policies set up by Citibank Credit Card Services, Visa International, and MasterCard International.

Hired and trained new hires; delegated positions to optimize store potential; ordering and upkeep of new release and basic stock; audited stock and financial record keeping on a daily basis; and handled large amounts of cash on a daily basis.

Bachelor Of Fine Arts, Digital Design, 4.0

Education record

Computer Electronics And Maintenance Degree

Learned MS-DOS and Windows 95 PC maintenance.