Ben Watson Email & Phone Number

United Kingdom

United Kingdom

London, England, United Kingdom

London, United Kingdom

Effectively manage multiple operations of the UK Customer Service department and ensure that personnel work to their full potential through active supervision. Coordinate with customers and employees of all levels, globally from receptionists and pharmacists to project managers and company directors for the delivery of effective services. Assure the delivery of extraordinary services to each customer, ensure departmental standards remain high and verify that all staff members keep abreast with all new guidelines/SOP’s and technological changes• Conduct biannual personal development reviews with all staff to discuss what motivates and engages them and how to align this to our business objectives as well as providing the relevant performance rating based on the facts available. • Involved in the global transition of our new Transport Management System whilst also being responsible for the UK teams training and development.• Utilise a rich mix of HR expertise for the strengthening and refinement of recruitment & selection process, and augment the skills of all new personnel through training.• Integral in the restructure and growth of the department with a 65% increase in headcount since promotion.• Optimise processes by conducting investigations and producing Corrective and Preventative Action (CAPA) reports to eliminate causes of non-conformities or other undesirable situations as well as complete monthly KPI reports.• Review profit margins and provide pricing support for all heavyweight shipments and ensure appropriate resources are in place to support RFQ’s and tenders.• Commended by the top management and progressed through series of increasing responsibilities and swiftly rendered a lead role and key interface for the overseeing of a Customer Services team.

London, England, United Kingdom

Ensure the overall smooth running of the department on a daily basis by supervising and coordinating all customer service activities within the department• Conduct monthly appraisals with all team leaders as well as observe and evaluate the team’s performance to streamline the performance of each individual.• Provide leadership to the team and act as a mentor to the team members and team leaders to ensure all staff members are supported. • Handling client complaints and escalations enquiries.• Responsible for the training of new employee’s and supporting them throughout their probationary periods.• Producing and maintaining the department rota as well as arranging cover for annual leave and sickness 24/7, 365 days a year.

Romford, United Kingdom

● Leveraged selling techniques whilst selling sports tours to more than 40 venues across the UK, Europe and USA for one of the most prestigious companies in the UK. ● Received payments through different modes including cash, cheque or credit/debit card and adjusted customers accounts to show the correct information on their invoices.● Organised football tournaments for teams aged 7 through to 15 and managed all affairs to assure smooth running of the events including arranging the accommodation, pitch hire, presentation evening with football personality, and arranging coach transportation.● Successfully met and exceeded annual sales target to contribute in the achievement of company’s profit goals.

Romford, United Kingdom

● Administer all day to day affairs of a 16 screen Multiplex Cinema including opening and closing procedures in a highly complex environment. ● Contributed in the recruitment process through arranging and conducting interviews in order to acquire competent workforce as per job requirements. ● Conducting appraisals and disciplinaries of over 60 employees for further growth & development.● Deliver continuous support to all departments when required and considerably participated in generating maximum revenue at Box Office as possible (Box Office, Telesales, etc.)● Promoted from a Cinema Assistant to Front of House Supervisor for rendering exceptional services.

Romford, United Kingdom

• Coaching children of ages 4-12 different football skills and techniques• Organising soccer schools for children’s holidays• Supporting the organiser in the running of the events

Brentwood, Essex

• Taking membership enquiries face to face and via telephone• Updating all databases and spreadsheets for company records• Offering advice regarding gym programs• Daily maintenance of the gym and pool facilities

Education record

Education record