Ben Grimm Email & Phone Number

Melbourne, Fl, Us

Melbourne, Florida, United States

• Troubleshooting computer issues such as software, networks, boot errors ,drives, RAM, frame grabber card, hubs, switches, ethernet and com port issues.• Interpret engineering models, drawings, specifications, written work instructions, and test procedures to build, troubleshoot, perform preventative maintenance, and repair a wide range of mfg and test equipment using accelerometers, thermal couples, strain gauges, fluke meters, Oscilloscopes, power supplies, Hi-POT test boxes, black bodies.• Troubleshoot, diagnose, and correct failures by modification, rework, repair, and/or maintenance on wire harnesses using continuity tests against drawings and schematics. Experienced with RF, fiber optic, and analog cabling.

Melbourne, Florida, United States

• Played an active role in proactive and reactive client management and issue resolution. This included a daily review of the ticket boards as well as helping the staff to determine the priorities of said tickets.• Worked closely with the Client Services Department to ensure we were adequately servicing the entire client base and to define IT procedures and best practices.• Helped to ensure and engineer smooth transitions for client accounts.• Assisted with the onboarding and offboarding of clients as needed.•Assisted or obtained assistance with “Tier 3” technical issues; issues that seem beyond the skills of the account manager or engineers.• Collaborated in meetings with the Senior Project (Program) Manager of the company to fulfill scope of projects.• Designed, developed, implemented, and tested technical solutions based on business requirements• Identified potential issues and implemented solutions proactively.• Served as the team’s technical subject-matter expert and a resource for technical escalation.• Enabled faster and smarter business processes, and implemented analytics for meaningful results.• Engaged with senior managers regularly, reporting on project status, activities, and achievements.• Identified enhancement opportunities and assisted in developing them across the enterprise through innovation and automation.

LCD started initially as a project I led for GIS, Inc. It was a solution involving the U.S. Navy’s flight product demands manufacturing at a competitive cost. The service today is still one of GIS, Inc.'s bulk sales. The company grew and expanded to service many other types of customers.• Planned and coordinated projects for design and best application practices.• Worked with customers in simplifying complex projects to work with their needs and price range.• Repaired all equipment and calibration.• Created and utilized tools for search engine optimization, including website, SEO, and Google products such as Google Maps, and AdWords.• Trained and managed employees on daily tasks.

Chesapeake, Virginia, United States

Served as the on-site technician for multiple locations as well as created cost-effective solutions and products for the U.S. military.• Installed all company devices, and software, set up and maintained all user accounts. • Trained co-workers in various operating systems and software applications.• Diagnosed and repaired all printer, computer hardware, and software issues.• Set up secure Wi-Fi, and LAN networks at multiple locations, including mobile tethering to laptops and tablets.• Diagnosed and resolved all software and hardware issues.• Implemented a reliable backup strategy of systems to the Cloud, as well as created an onsite backup system.• Created a cloud-based SAAS-based website.

Virginia Beach, Virginia, United States

Helped the U.S. Navy operate and maintain a relocatable over-the-horizon radar system that supports the U.S. government’s counter narco-terrorism operations. • Performed day-to-day LAN and WAN administration, maintenance and support.• Configured networks for smooth, reliable operation to meet business processes and objectives.• Conducted basic daily maintenance of NMCI network, machines and printers and mobile devices.• Performed maintenance of SIPRNet and NIPRNet systems.

Traveled all over the nation as a contractor installing and converting CDMA cellular networks to GSM for AT&T.• Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.• Installed and serviced products, systems, and applications for Cingular Wireless (now AT&T).• Responsible for pulling and terminating cable.• Installed GPS hardware; Installed and ran cable for LMU.

Norfolk, Virginia, United States

• Handled and routed classified-secret information. Coordinated and established ship's communication circuits.• Obtained an Interim Top Secret Clearance Secret Clearance.• Loaded and gathered cryptography devices.• Administered ship's NT LAN by establishing user's groups and accounts.• Acted as ship's computer technician by troubleshooting and repairing issues.