- Designing, optimising and automating processes within Global Operations- Structuring and organising Global Operations content- Providing analytics and insights for Global Operations decision-making

Responsible for process and systems improvement across the organisation. Major projects include:• Project managed an organization-wide systems improvement programme. Implemented a stack of no code tools including Airtable, Integromat and Typeform. Managed the movement of 20+ systems and 130+ workflows to the stack.• Mapped over 400 processes and created continuous improvement plan.• Worked with external contractors to implement new systems including new finance systems, CMS and membership database (30,000 records).• Delivered IT training programme to 50 staff, including Excel, Airtable, Typeform and Integromat• Project managed open source software development to deliver automation platform for Students’ Unions (https://github.com/bristol-su/portal). Project delivers approx. £18,000 in cost savings per year. • Developed a new system for Intramural Sport using no-code tools. Membership subscriptions increased 150% upon launch

• Coordinated the annual Varsity sports programme (the largest in the UK), involving over 100 teams and 10,000 spectators. Executive committee member and event lead on the flagship events.• Developed and launched a women only sport and fitness membership programme. Sold out in each of the 3 years since launch, attracting 600 women.• Managed weekly Intramural programme - involving over 1,000 competitors across 6 sports. • Managed BUCS programme which coordinates over 70 teams participating in national university legaues and cups.

● Responsible for all student services operations including: ○ Overseeing maintenance of student records, student services budgets and disciplinary records.○ Managing accommodation allocation process, resolved housing issues and coordinated resident assistant programme. ○ Coordinating Health, Sports & Welfare services, including launching a college wide House system to deliver intramural sport. ○ Managing College travel programme consisting of over 40 trips per year across UK and rest of Europe. ● Member of Cabinet, the senior decision making body at the College● Line managed 5 staff including professional Nurse and Counsellor.

Responsible for scheduling the interviewing, orientation and training of volunteers for the 2012 Olympic and Paralympic Games.

* Member of Senior Management Team; Personally responsible for a budget of over £350,000.* Managed three departments: o Advice & Welfare: Included running a generalist advice service; co-ordinating various welfare campaigns including plagiarism, safe sex, crime etc; chairing Social Policy Forum. Line managed 2 advisers. o Activities & Participation: Oversaw the management of over 20 sports teams, over 40 societies and various events; ran several elections; Line managed 2 staff. o Communications: Included managing the marketing communications of the organisation; project managed the implementation of a major new membership database and web-site; Supported campaigns and student media. Line managed 1 member of staff.

# Provided technical advice and support to constituents on a range of social issues;# Liaised with government agencies, the voluntary sector and other organisations; attended meetings with MP;# Developed specialist knowledge of government policy in areas such as immigration, housing and welfare; analysed patterns of enquiries;

# Developed and maintained a Human Resources system for management of over 500 temporary employees.# Line managed 9 staff.# Organised various large events for students and/or employers, including recruitment fairs, awards ceremonies etc.# Wrote bids for internal and external funding for employability